Who can get help?

  • Be on a meter or on assessed charges


  • You or someone in your house receives one of the following means tested benefits:
    • Housing benefit
    • Income support
    • Income based Job Seeker’s Allowance
    • Income based Employment and Support Allowance
    • Pension Credit (guaranteed element)
    • Universal Credit (housing element or standard allowance element)

In addition to the above, your ‘equivalised’ weekly income, after housing costs, must be less than £295. Equivalised income is actual money income which is adjusted to reflect the size of a household.

To qualify for the WaterCare Tariff, your household bill should represent more than 5% of your equivalised income after housing costs.

What help is provided?

A discount between 15% and 85% discount depending on household income.

How can I apply?

Apply direct to the company https://www.bournemouthwater.co.uk/bills/need-help-paying-your-bill/