Who can get help?

Customers are eligible in either of the following circumstances

  • household income of less than £16,385 excluding benefits.


  • Receiving one of the following benefits – Income related Employment and Support Allowance, Income Support, Job Seeker’s Allowance, Housing Benefit, Universal Credit, Pension Credit.

This does not include the £350 government payment to those households who will be housing Ukrainian citizens, within their income threshold calculation.

What help is provided?

Water bills are capped at £107.20.

How can I apply?

Apply direct to company at www.affinitywater.co.uk/lowincome