Help with my bills
COVID-19: What financial support is available?
Lots of people are experiencing unexpected changes in their circumstances due to the coronavirus pandemic. That includes changes in their financial circumstances and their ability to keep up with household bills. Find out what financial support is available for you.
Help if you are struggling to pay
Our information note has more about the help that is available, including:
- Information about grants that may be available for people in water debt and other financial difficulties;
- How to contact your water company if you are struggling to pay bills; and
- Help that is available for people on benefits.
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For free, independent advice to those experiencing financial problems, see our list of organisations which help those struggling to pay.
Here are our top tips for saving money on your bills.
There’s also the WaterSure scheme which enables water suppliers to cap bills for low income customers using a lot of water for essential family or health reasons.
Most water companies have payment support schemes, such as social tariffs (special rates for people on low income or receiving specific benefits).
You can find out more about your water company’s scheme below:
Sutton and East Surrey (SES) Water – Water Support
Information on Sutton and East Surrey (SES) Water’s scheme.
United Utilities – Help to Pay and Back on Track
Information on United Utilities’ Help to Pay and Back on Track scheme.