Help with my bills
Water companies recognise that sometimes people can struggle to pay their bills and may fall into debt. If this happens to you, your water company can help. Below are the types of schemes that companies offer, but not all companies can offer every scheme. Contact your water company to explain your situation and they will be able to tell you what help they can provide.
COVID-19: What financial support is available?
Lots of people are experiencing unexpected changes in their circumstances due to the coronavirus pandemic. That includes changes in their financial circumstances and their ability to keep up with household bills. Find out what financial support is available for you.
These schemes can reduce debt if customers stick to a payment plan. Eligible customers will need to make payments against a pre-agreed payment plan set by the water company. If the customer does this then after a time period set by the water company, their debt will be reduced.
Grants (provided by independent trust schemes)
Some companies have trust funds that can help customers clear their debts and start afresh. Grants can be awarded to help with water debt or other financial difficulties. Each independent trust company has its own eligibility criteria.
Flexible payment plans
Water companies can offer flexible payment plans (weekly, fortnightly or monthly) and in some cases can offer ‘payment holidays’ to help customers through short term financial difficulties. Contact your water company directly to discuss available options.
Working with the Department for Work and Pensions (DWP), this scheme offers the customer the option to pay water and sewerage charges through their benefits3 if already in debt with their company.
There’s also the WaterSure scheme which is available to customers in receipt of income related benefits who have a water meter, and either a large family or a member of the household with a medical condition that requires a significant use of water. The water and sewerage bill is capped at the cost of their company’s average household bill. Eligibility rules apply.
Other ways to save money
- Consider switching to a meter – If your property has more people living in it than bedrooms, it’s worth checking to see if switching to a water meter would help reduce your bill. Use our online calculator to
find out any potential savings
- Boost income – Use the benefit calculator and grants search tools to check if you are receiving the benefits you are entitled to, and identify opportunities to access other financial help. See our top tips for saving money on your bills.
Other organisations that can help
For free, independent advice to those experiencing financial problems, see our list of organisations which help those struggling to pay.
Reduced Bills (Social Tariffs)
Companies can offer some customers a lower bill if the income of the household is not higher than the individual companies threshold. Each company operates its own scheme with different qualifying criteria. Find out what each company offers below:
Sutton and East Surrey (SES) Water – Water Support
Information on Sutton and East Surrey (SES) Water’s scheme.
United Utilities – Help to Pay and Back on Track
Information on United Utilities’ Help to Pay and Back on Track scheme.