Help with my bills

COVID-19: What financial support is available?

Lots of people are experiencing unexpected changes in their circumstances due to the coronavirus pandemic. That includes changes in their financial circumstances and their ability to keep up with household bills. Find out what financial support is available for you.

Help if you are struggling to pay

Our information note has more about the help that is available, including:

  • Information about grants that may be available for people in water debt and other financial difficulties;
  • How to contact your water company if you are struggling to pay bills; and
  • Help that is available for people on benefits.

For free, independent advice to those experiencing financial problems, see our list of organisations which help those struggling to pay.

Here are our top tips for saving money on your bills.


There’s also the WaterSure scheme which enables water suppliers to cap bills for low income customers using a lot of water for essential family or health reasons.

Social Tariffs

Most water companies have payment support schemes, such as social tariffs (special rates for people on low income or receiving specific benefits).

You can find out more about your water company’s scheme below:

Affinity Water – Lift

Information on Affinity Water’s Lift scheme.

Anglian Water – Lite

Information on Anglian Water’s Lite scheme.

Bournemouth Water – WaterCare

Information on Bournemouth WaterCare scheme.

Bristol Water – Assist

Information on Bristol Water’s Assist scheme.

Cambridge – Assure

Information about Cambridge Water’s – Assure scheme

Dŵr Cymru Welsh Water – HelpU

Information on Dŵr Cymru Welsh Water’s HelpU scheme

Essex and Suffolk Water – SupportPLUS

Information on Essex and Suffolk Water’s SupportPLUS scheme.

Hafren Dyfrdwy – Here2Help

Information on Hafren Dyfrdwy (Dee Valley’s) Here2Help scheme.

Hartlepool – Lite

Information on Hartlepool Lite scheme.

Northumbrian Water – SupportPLUS

Information on Northumbrian Water’s SupportPLUS scheme.

Portsmouth – Helping Hand Scheme

Information on Portsmouth Water’s new Social Tariff scheme.

Severn Trent Water – Big Difference

Information of Severn Trent Water’s Big Difference scheme.

South East Water

Information on South East Water’s scheme.

Southern Water – Essentials Tariff

Information on Southern Water’s scheme.

South Staffordshire Water – Assure

Information about South Staffordshire Water’s – Assure scheme.

South West Water – WaterCare

Information on South West Water’s WaterCare scheme.

Sutton and East Surrey (SES) Water – Water Support

Information on Sutton and East Surrey (SES) Water’s scheme.

Thames Water – WaterHelp

Information on Thames Water’s WaterHelp scheme.

United Utilities – Help to Pay and Back on Track

Information on United Utilities’ Help to Pay and Back on Track scheme.

Wessex Water – Assist

Information on Wessex Water’s Assist scheme.

Yorkshire Water – WaterSupport

Information on Yorkshire Water’s WaterSupport scheme.