If you have no water, this could be for a number of reasons. The most common causes are:

Repair work by your water company in your local area.

  • If your water company is planning work in your area, which could affect your water, they should let you know in advance
  • If there is a planned interruption to your water supply lasting more than four hours, your water company must give you 48 hours written notice.
  • Your company must restore the supply by the time stated in the notice. If it does not, you may be entitled to compensation under the guaranteed standards scheme (GSS).

Unplanned Loss of water supply

When there is an emergency, such as a burst water main, it is not always possible to let customers know in advance about a water supply incident. However, there are certain things your Water Company should still do. Your water company must restore your water within 12 hours of becoming aware of the problem.

If you are without water for more than 12 hours, your water company may provide an alternative supply – such as bottled water or bowsers.

There is no automatic right to receiving bottled water when there is no water; however, if you make your water company aware that you require water due to a medical need or a health condition that would make it difficult for you to get bottled water yourself they will arrange to have water delivered to you.

You can let your company know you would like to register for this and other free additional support by signing up to your company’s Priority Services Register.

Problems with your home plumbing.

Freezing temperatures can cause damage to water pipes, both at home and in the wider water supply network. Look at our Winter Advice page for some simple steps you can take to reduce the risk of pipes freezing or bursting.

All customers are entitled to certain levels of services under the guaranteed standards scheme (GSS). If your company fails to meet any of these promises, they must make payments to affected customers. You will be entitled to payments for:

  • The first 12 hours that you are without water
  • Every additional 24 hours you are without water

These payments are automatic – you do not need to contact your water company.

What should you do if you have no water and you cannot see why?

  • Check if the cold tap in your kitchen is working, as this is usually where the main water supply enters your home.
  • If the issue isn’t affecting your cold kitchen tap, the problem is with your internal plumbing. This means you will need to contact a plumber to resolve the issue. For a list of approved plumbers in your area, visit the WaterSafe website.
  • Check your stop valves are open. Your inside stop valve can usually be found under the kitchen sink but may also be in the airing cupboard or under the floorboards by the front door.
  • To see if the stop valve is fully open, turn it anti-clockwise as far as it will go.
  • Speak to your neighbours. If there is a problem with your neighbour’s water supply too, there may be an issue with your water company’s network.
  • For information and regular updates on issues in your area, check your water company’s website or contact them directly. Find your Water Company details via the CCW website.

Signs of low water pressure

  • Does your shower go to dribble when someone else in your home flushes the toilet or turns on the tap?
  • Does your bath take a long time to fill? A standard household bath should take approximately five minutes to fill.
  • If your toilet cistern takes a long time to refill, this could mean you have low water pressure too. On average, a toilet should take about 1 minute 40 seconds.

If you experience multiple incidents of low pressure, you can ask your water company to visit your property to test the pressure of your water to see if there is a problem.

Other Possible causes of low pressure

  • Repairs or scheduled maintenance in your area. You can find out about these by checking your Water Company’s website.
  • High Demand. Check the time of day the low water pressure is happening. Is there a pattern of it happening in the mornings and early evenings? This could be due to high demand at certain times of the day. You may find it helpful to:
  • Fit water-saving devices in your home. Check your water company’s website as many companies will provide these for free. When buying new appliances, such as washing machines or dishwashers, look into which appliance is more water efficient. For advice around choosing energy efficient appliances, visit the Energy Saving Trust website.
  • Cold weather. During cold weather pipes may become frozen, affecting the water pressure. Reduce the risk by insulating your external pipes. Your local DIY store can offer you help and advice about how to do this. Read further advice on this.
  • A problem with the mains water supply pipe, which supplies your property. Old pipes are more likely to have blockages, reducing the supply of water to your home. Contact your water company and ask them to investigate this.