If you fail to pay your bill, your water or sewerage company is entitled to take action to recover the money that’s owed to them.
Help with your debt
Ofwat’s guidelines for dealing with household customers in debt state that, before starting debt recovery action, companies should send at least two prompts, including the bill, to the customer asking them to contact the company.
If you’re struggling to pay your bill you should get in touch with your water company as soon as possible.
All companies offer other schemes which could help customers clear any outstanding water debt. Find out more information if you need help with paying bills. This includes information about the help that is available for customers on certain benefits.
If you’re a business, see more information to help with your bills.