Annually we publish a report about written complaint handling in the water industry across England and Wales.

2020-21

• Household complaints report 2021

  • size: 6.34MB
  • PDF
  Download file: Household complaints report 2021

2019-20

• Household complaints to water companies in England and Wales 2019-2020

  • size: 1.3MB
  • PDF
  Download file: Household complaints to water companies in England and Wales 2019-2020

2018-19

• Household complaints to water companies in England and Wales 2018-2019

  • size: 0.97MB
  • PDF
  Download file: Household complaints to water companies in England and Wales 2018-2019

• Appendices - Household complaints to water companies 2018-2019

  • size: 0.42MB
  • PDF
  Download file: Appendices - Household complaints to water companies 2018-2019

• Complaint reporting guidance 2019

  • size: 1.03MB
  • PDF
  Download file: Complaint reporting guidance 2019

2017-18

• Household Complaints to water companies in England and Wales - 2017-18

  • size: 4.27MB
  • PDF
  Download file: Household Complaints to water companies in England and Wales - 2017-18

• Appendices: Household Complaints to water companies in England and Wales - 2017-18

  • size: 0.71MB
  • PDF
  Download file: Appendices: Household Complaints to water companies in England and Wales - 2017-18

2016-17

• Complaints to Water Companies England and Wales April 2016 – March 2017

  • size: 1MB
  • PDF
  Download file: Complaints to Water Companies England and Wales April 2016 – March 2017

• Appendices - Complaint report 2017

  • size: 0.51MB
  • PDF
  Download file: Appendices - Complaint report 2017

2015-16

• Complaints to Water Companies England and Wales April 2015 – March 2016

  • size: 1.45MB
  • PDF
  Download file: Complaints to Water Companies England and Wales April 2015 – March 2016

• Appendices

  • size: 0.22MB
  • PDF
  Download file: Appendices

2014-15

• Complaint Handling in the Water Industry April 2014 to March 2015

  • size: 0.84MB
  • PDF
  Download file: Complaint Handling in the Water Industry April 2014 to March 2015

• Appendices 1 to 11

  • size: 0.5MB
  • PDF
  Download file: Appendices 1 to 11

2013-14

• Complaint Handling in the Water Industry April 2013 to March 2014

  • size: 0.59MB
  • PDF
  Download file: Complaint Handling in the Water Industry April 2013 to March 2014

• Appendices 1 to 9

  • size: 0.17MB
  • PDF
  Download file: Appendices 1 to 9

2012-13

• Written Complaint Handling in the Water Industry England and Wales April 2012 to March 2013

  • size: 0.79MB
  • PDF
  Download file: Written Complaint Handling in the Water Industry England and Wales April 2012 to March 2013

2011-12

• Written Complaint Handling in the Water Industry England and Wales April 2011 - March 2012

  • size: 1.27MB
  • PDF
  Download file: Written Complaint Handling in the Water Industry England and Wales April 2011 - March 2012