Annually we publish a report about written complaint handling in the water industry across England and Wales.

2018-19

• Household complaints to water companies in England and Wales 2018-2019

  • size: 0.97MB
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• Appendices - Household complaints to water companies 2018-2019

  • size: 0.42MB
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• Complaint reporting guidance 2019

  • size: 1.03MB
  • PDF
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2017-18

• Household Complaints to water companies in England and Wales - 2017-18

  • size: 4.27MB
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• Appendices: Household Complaints to water companies in England and Wales - 2017-18

  • size: 0.71MB
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2016-17

• Complaints to Water Companies England and Wales April 2016 – March 2017

  • size: 1MB
  • PDF
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• Appendices - Complaint report 2017

  • size: 0.51MB
  • PDF
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2015-16

• Complaints to Water Companies England and Wales April 2015 – March 2016

  • size: 1.45MB
  • PDF
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• Appendices

  • size: 0.22MB
  • PDF
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2014-15

• Complaint Handling in the Water Industry April 2014 to March 2015

  • size: 0.84MB
  • PDF
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• Appendices 1 to 11

  • size: 0.5MB
  • PDF
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2013-14

• Complaint Handling in the Water Industry April 2013 to March 2014

  • size: 0.59MB
  • PDF
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• Appendices 1 to 9

  • size: 0.17MB
  • PDF
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2012-13

• Written Complaint Handling in the Water Industry England and Wales April 2012 to March 2013

  • size: 0.79MB
  • PDF
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2011-12

• Written Complaint Handling in the Water Industry England and Wales April 2011 - March 2012

  • size: 1.27MB
  • PDF
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