Each year we ask customers for their views about the services they receive from their local water company and value for money of those services.

What customers say about Severn Trent Water:

The full report for this company can be found here:

Written Complaints – Severn Trent Water’s yearly trend

We have looked at the information companies have given us on the written complaints they received since 2005. Some of the information for Severn Trent Water is shown below.

Severn Trent Water’s Complaints per 10,000 properties (connections)

Severn Trent Water’s Supply Interruptions

Severn Trent Water’s Total Daily Leakage

Severn Trent Water – Number of Properties Flooded Internally

Severn Trent Water – Number of Areas Flooded Externally

To get a wider view of your company’s performance over the past year, click here. You will be redirected to your company’s own website where the information they are required to provide is published.  This will include reliability and availability measures, information about environmental compliance and some financial indicators.