Through the UK Regulators Network (UKRN), the Consumer Council for Water, Financial Conduct Authority, Ofcom, Ofgem, and Ofwat have developed performance scorecards to show how each industry is performing on the level of service in key areas.

Our scorecard

We have partnered with the water regulator, Ofwat, to develop a performance scorecard within the water industry. The scorecard shows information on:

• Customer satisfaction and likelihood to recommend their water or sewerage supplier,
• The volume of customer complaints; and
• Customer perception of whether they receive value for money.

The data comes from our latest ‘Household complaints to water companies in England and Wales‘ and ‘Water Matters‘ research reports.

• UKRN water company performance scorecard

  • size: 2.84MB
  • PDF
  Download file: UKRN water company performance scorecard

Cross industry scorecards

As part of the ongoing collaboration with the performance scorecards work, we are pleased to be able to share the scorecards that are also being promoted in other areas.

Please click on the relevant links below to be taken to these performance scorecards. We have also included a link to the United Kingdom Regulators Network (UKRN) performance scorecards homepage which provides a summary of all the scorecards