Each year we ask customers for their views about the services they receive from their local water company and value for money of those services. This year across the industry more than 87% of customers say they are satisfied with the services but less than three quarters (69%-71%) consider the services are value for money.

What customers say about Affinity Water East

Overall Satisfaction with water supply service


Value for Money – Water

afwe Value for Money for Water 13

The full report for this company can be found here:

Written Complaints – Affinity Water’s yearly trend

We have looked at the information companies have given us on the written complaints they received since 2004-05 to 2013-14. Some of the information for Affinity Water is shown below.

Affinity Water’s Complaints per 10,000 properties (connections) 2013-14


 To get a wider view of your company’s performance over the past year, click here. You will be redirected to your company’s own website where the information they are required to provide is published. This will include reliability and availability measures, information about environmental compliance and some financial indicators.