Households
Consumer Service Assessments
Our Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers. The Consumer Service Assessments also work with companies to ensure they are collecting debt in line with Ofwat’s debt collection principles.
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Cyclical debt assessments overview 2018-2019
- size: 0.28MB
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Written complaints assessments overview 2018-2019
- size: 0.4MB
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Cyclical debt assessments overview 2017-18
- size: 0.28MB
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Written complaints assessments overview 2017-18
- size: 0.14MB
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Written Complaint Assessments Overview 2016-17
- size: 0.1MB
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Cyclical Debt Assessments Overview 2016-17
- size: 0.1MB
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Risk Based Written Complaint Assessments Overview 2014-15
- size: 0.11MB