In this section you can find all of our reports on company performance and insights that we have gained from additional analysis of our customer research and complaints data.

Download the research findings below:

Perceptions report:

• Under pressure - the gap between performance and perceptions

  • size: 0.26MB
  • PDF
  Download file: Under pressure - the gap between performance and perceptions

Water and Waste water resilience:

• Water water everywhere? - delivering resilient water and waste water services 2018-19

  • size: 0.24MB
  • PDF
  Download file: Water water everywhere? - delivering resilient water and waste water services 2018-19

• Water Water Everywhere? Appendices 2018-19

  • size: 0.41MB
  • PDF
  Download file: Water Water Everywhere? Appendices 2018-19

Complaints report:

• Household complaints to water companies in England and Wales 2018-2019

  • size: 0.97MB
  • PDF
  Download file: Household complaints to water companies in England and Wales 2018-2019

• Appendices - Household complaints to water companies 2018-2019

  • size: 0.42MB
  • PDF
  Download file: Appendices - Household complaints to water companies 2018-2019

Customer vulnerability:

• Staying afloat - addressing customer vulnerability in the water sector - 2016-17

  • size: 1.04MB
  • PDF
  Download file: Staying afloat - addressing customer vulnerability in the water sector - 2016-17

• Staying afloat: Data Appendices 2016-17

  • size: 0.04MB
  • XLS
  Download file: Staying afloat: Data Appendices 2016-17