In this section you can find all of our reports on company performance and insights that we have gained from additional analysis of our customer research and complaints data.

Perceptions report:

• Under pressure - the gap between performance and perceptions

  • size: 0.26MB
  • PDF
  Download file: Under pressure - the gap between performance and perceptions

Water and Waste water resilience:

• Water Water Everywhere - water and waste water resilience report 2019-20

  • size: 9.28MB
  • PDF
  Download file: Water Water Everywhere - water and waste water resilience report 2019-20

• Data Appendices 2019-20

  • size: 0.34MB
  • PDF
  Download file: Data Appendices 2019-20

Complaints report:

• Household complaints to water companies in England and Wales 2018-2019

  • size: 0.97MB
  • PDF
  Download file: Household complaints to water companies in England and Wales 2018-2019

• Appendices - Household complaints to water companies 2018-2019

  • size: 0.42MB
  • PDF
  Download file: Appendices - Household complaints to water companies 2018-2019

Customer vulnerability:

• Staying afloat - addressing customer vulnerability in the water sector - 2016-17

  • size: 1.04MB
  • PDF
  Download file: Staying afloat - addressing customer vulnerability in the water sector - 2016-17

• Staying afloat: Data Appendices 2016-17

  • size: 0.04MB
  • XLS
  Download file: Staying afloat: Data Appendices 2016-17