Households
Annual Complaints and Enquiries Reports

We annually reports on the number of water company complaints we have handled over the year.
The report also comments on our performance and consumer satisfaction levels; identifies company complaint trends and looks at how effectively our actions addressed areas of concern; and comments on our initiatives to improve our complaint handling service to consumers.
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2018-19 Year End Report on Complaints and Enquiries
- size: 0.74MB
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2017-18 Year End Report on Complaints and Enquiries
- size: 0.61MB