We annually reports on the number of water company complaints we have handled over the year.

The report also comments on our performance and consumer satisfaction levels; identifies company complaint trends and looks at how effectively our actions addressed areas of concern; and comments on our initiatives to improve our complaint handling service to consumers.

• 2018-19 Year End Report on Complaints and Enquiries

  • size: 0.74MB
  • PDF
  Download file: 2018-19 Year End Report on Complaints and Enquiries

• 2017-18 Year End Report on Complaints and Enquiries

  • size: 0.61MB
  • PDF
  Download file: 2017-18 Year End Report on Complaints and Enquiries

• Consumer Council for Water 2016-17 Year End Report on Complaints and Enquiries

  • size: 0.85MB
  • PDF
  Download file: Consumer Council for Water 2016-17 Year End Report on Complaints and Enquiries

• Consumer Council For Water 2015 -16 Year End Report on Consumer Complaints and Enquiries

  • size: 0.73MB
  • PDF
  Download file: Consumer Council For Water 2015 -16 Year End Report on Consumer Complaints and Enquiries

• Consumer Council For Water 2014-15 Year End Report on Consumer Complaints and Enquiries

  • size: 0.79MB
  • PDF
  Download file: Consumer Council For Water 2014-15 Year End Report on Consumer Complaints and Enquiries