How is my water company performing?

We collect information on customer complaints made to water/sewerage companies. We also ask customers their views about the services they receive.

Customer views of their water & sewerage services

England & Wales

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England

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Wales

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Performance reports

Complaints handled by us

We report annually on the number of water company complaints we have handled over the year.

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Company Performance Report

‘Delving into water’ summarises information and comments on company performance for the past four years.

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Consumer Service Assessments

Consumer Service Assessments help press companies to improve their service and reduce complaints they receive from consumers.

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Satisfaction by Company

We compare customers views about the services they receive from their local water companies, and the value for money of services.

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Water Industry Complaints Report

We publish annualreports about written complaint handling in the water industry across England and Wales.

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Retail Market Performance

We also publish information to show how the retail market is performing for business customers.

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discover-water

Discover Water

For more information and to find out how water companies in England & Wales are performing, visit Discover Water.

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