How is my water company performing?
We collect information on customer complaints made to water/sewerage companies. We also ask customers their views about the services they receive.
Customer views of their water & sewerage services
What customers say about value for money and service provided by…
Complaints handled by us
The Consumer Council for Water (CCWater) annually reports on the number of water company complaints CCWater handled over the year.Find out more
Company Performance Report
We asked water companies across England and Wales to change the way that they reported performance data to us, so that the information was customer-focussed and comparable.Find out more
Consumer Service Assessments
The Consumer Council for Water’s (CCWater’s) Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers.Find out more
Satisfaction by Company
This section compares customers views about the services they receive from their local water companies, and the value for money of those services.Find out more
Water Industry Complaints Report
The Consumer Council for Water (CCWater) annually publishes a report about written complaint handling in the water industry across England and Wales.Find out more
For more information and to find out how water companies in England & Wales are performing, visit Discover Water.Find out more