How is my water company performing?
We collect information on customer complaints made to water/sewerage companies. We also ask customers their views about the services they receive. In addition, scroll to the bottom for information on company performance including our complaints handling report, information on retail market performance and Discover Water.
Customer views of their water & sewerage services
What customers say about value for money and service provided by…
Performance reports
Complaints handled by us
We report annually on the number of water company complaints we have handled over the year.
Find out moreCompany Performance Report
Our reports on company performance and insights gained from the information we collect.
Find out moreConsumer Service Assessments
Consumer Service Assessments help press companies to improve their service and reduce complaints they receive from consumers.
Find out moreSatisfaction by Company
We compare customers views about the services they receive from their local water companies, and the value for money of services.
Find out moreWater Industry Complaints Report
We publish annualreports about written complaint handling in the water industry across England and Wales.
Find out moreRetail Market Performance
We also publish information to show how the retail market is performing for business customers.
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Performance Scorecards
Regulators in telecoms, water, energy and banking have partnered to develope performance scorecards to show how each industry is performing on the level of service in key areas.
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Discover Water
For more information and to find out how water companies in England & Wales are performing, visit Discover Water.
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