Contact us

As CCW colleagues are all working from home due to coronavirus, there may be some delay in processing complaints made by post since March 2020. For a faster response, please follow our online process or call us on 0300 034 2222.

See how we are supporting you or what help is available to you during coronavirus if you are a household customer or business customer.

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0300 034 2222 (England)*
0300 034 3333 (Wales)*
Monday – Friday: 08.30-17.00 *Calls may be recorded for training and quality monitoring purposes.

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Make a complaint

Are you looking for help and advice regarding your water company, or you need to make a complaint? Follow our complaints process.

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Frequently Asked Questions (FAQs)

Take a look through our FAQs and see answers to some of our popular questions we get asked. See answers to FAQs


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