How is my water company performing?

We collect information on customer complaints made to water/sewerage companies. We also ask customers their views about the services they receive.

Customer views of their water & sewerage services

England & Wales

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England

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Wales

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Company and Complaint reports

Complaints handled by us

The Consumer Council for Water (CCWater) annually reports on the number of water company complaints CCWater handled over the year.

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Company Performance Report

We asked water companies across England and Wales to change the way that they reported performance data to us, so that the information was customer-focussed and comparable.

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Consumer Service Assessments

The Consumer Council for Water’s (CCWater’s) Consumer Service Assessments help to press companies to improve their service and reduce complaints they receive from consumers.

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Satisfaction by Company

This section compares customers views about the services they receive from their local water companies, and the value for money of those services.

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Water Industry Complaints Report

The Consumer Council for Water (CCWater) annually publishes a report about written complaint handling in the water industry across England and Wales.

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discover-water

Discover Water

For more information and to find out how water companies in England & Wales are performing, visit Discover Water.

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