Business Customer Hub
If you are unable to resolve your complaint with your water or sewerage provider, we can take up individual complaints on your behalf.
Since the market opened for business, we have worked with market designers and MOSL to ensure customer views are taken into account. We also monitor how well retailers are performing.
Credit Where It’s Due
We want all businesses to be confident that their money is protected if their retailer were to exit the market. That’s why we’ve launched our ‘Credit where it’s due’ campaign.
Coronavirus advice
Find out what financial support is on offer for your business if you have been disrupted due to COVID-19
Have a complaint?

If you have a complaint that you haven’t been able to resolve directly with your retailer, or you are having issues with your water or sewerage services, follow our complaint procedure
Business meetings

We hold bi-annual meetings as well as informal workshops for customers and representatives of customer groups to ask questions or share your views on the Non-Household market. View details of our next meeting
Switching suppliers

If you run a business in England, you can shop around for a better water deal. Find out more about the retail water market, including which retailers are operating in it.
Our research

We conduct research on a variety of water industry topics to understand the views of customers and help us challenge retail companies to drive improvement. See our latest research
Our consultations

We respond to other organisations’ consultations to give our view of what customers might think on the issues that matter to them. Read our latest consultation response
Have your say… your opinions matter
Head over to our LinkedIn business forum and join in the conversation. It’s your opportunity to ask any questions or comment
Latest updates
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Businesses want more help understanding their water consumption
Published on 12th Nov 2021
More than half of business customers want better information on their water consumption to help…
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Water market needs to start delivering benefits for all businesses
Published on 25th Aug 2021
All businesses deserve a good service from their water retailer and for a swift resolution…
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A third of businesses ‘severely impacted’ by pandemic
Published on 22nd Jul 2021
A third of businesses have been forced to review their future plans after being severely…
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UPDATED: Covid-19 support for business customers extended
Published on 23rd Jun 2021
Measures to help business customers that are struggling to pay their water bills after being…
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UPDATED: Help for business customers impacted by COVID-19 lockdown
Published on 3rd Jun 2021
The easing of lockdown measures across England and Wales from 17 May will have come…
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CCW backs action plan to help business customers save water
Published on 11th Feb 2021
An action plan to help business customers across England become water efficient has been published…