Non-household customers based in Wales will have to use at least 50 million litres of water a year to switch their water retailer. Many non-household customers, including businesses, local authorities, charities and public sector organisations based in Wales will be serviced by one of the two companies operating in Wales; Dŵr Cymru Welsh Water and Hafren Dyfrdwy .
Customers who pay a landlord for their water won’t be able to shop around regardless of their level of consumption.
Non-household customers in Wales will not be able to choose wastewater services at all.
If you are a customer who uses over 50ML of water and want to shop around, you can take a look at switching your water retailer.
All other customer in Wales can find information on the services, charges and policies from the two existing water retailers in Wales: