It’s hard to run a small business and sometimes a business can unexpectedly find itself in financial difficulty. The most important thing to do is take action and get advice as soon as possible.  It is never too late to get support but the sooner you start to tackle your debts, the better.

Get the help you need:

Step 1: Contact the company you owe money to and explain your situation. They will discuss with you how they can help.

Step 2: Contact Business Debtline for confidential and free debt advice.

Call them on 0800 197 6026; or Business debtline logo

webchat at

Business Debtline is the UK’s only free dedicated debt advice service for the self-employed and small business owners.  Last year they helped more than 1.2 million people.

Latest figures show that after speaking to one of their advisers:

  • 54% of clients were able to overcome their immediate problems and continue to trade
  • 88% of callers felt more in control and knowledgeable in managing their money
  • 86% of callers found that seeking advice on their debts improved their health and wellbeing
  • 95% of those who went on to make agreements with their creditors have maintained them or completed them three years on.

Covid-19 Repayment Scheme – Good practice principles

Ofwat requires all Retailers in England to offer business customers who are struggling to pay their bills due to the coronavirus pandemic access to a Covid-19 Repayment Scheme. Find out more information in the guidelines that we expect retailers to follow.