If you are unable to resolve your complaint with your water or sewerage provider, we can take up individual complaints on your behalf.

Since the market opened for business, we have worked with market designers and MOSL to ensure customer views are taken into account. We also monitor how well retailers are performing. 

alt=""Credit Where It’s Due

We want all businesses to be confident that their money is protected if their retailer were to exit the market. That’s why we’ve launched our ‘Credit where it’s due’ campaign. 

Coronavirus advice

Find out what financial support is on offer for your business if you have been disrupted due to COVID-19

Have a complaint?

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If you have a complaint that you haven’t been able to resolve directly with your retailer, or you are having issues with your water or sewerage services, follow our complaint procedure

Business meetings

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We hold bi-annual meetings as well as informal workshops for customers and representatives of customer groups to ask questions or share your views on the Non-Household market. View details of our next meeting

Switching suppliers

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If you run a business in England, you can shop around for a better water deal. Find out more about the retail water market, including which retailers are operating in it.

Our research

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We conduct research on a variety of water industry topics to understand the views of customers and help us challenge retail companies to drive improvement. See our latest research

Our consultations

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We respond to other organisations’ consultations to give our view of what customers might think on the issues that matter to them. Read our latest consultation response

Have your say… your opinions matter

Head over to our LinkedIn business forum and join in the conversation. It’s your opportunity to ask any questions or comment

Latest updates

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