If you are unable to resolve your complaint with your water or sewerage provider, we can take up individual complaints on your behalf.
Since the market opened for business, we have worked with market designers and MOSL to ensure customer views are taken into account. We also monitor how well retailers are performing.
Find out what financial support is on offer for your business if you have been disrupted due to COVID-19
Have a complaint?
If you have a complaint that you haven’t been able to resolve directly with your retailer, or you are having issues with your water or sewerage services, follow our complaint procedure
We hold bi-annual meetings as well as informal workshops for customers and representatives of customer groups to ask questions or share your views on the Non-Household market. View details of our next meeting
If you run a business in England, you can shop around for a better water deal. Find out more about the retail water market, including which retailers are operating in it.
We conduct research on a variety of water industry topics to understand the views of customers and help us challenge retail companies to drive improvement. See our latest research
We respond to other organisations’ consultations to give our view of what customers might think on the issues that matter to them. Read our latest consultation response
Have your say… your opinions matter
Head over to our LinkedIn business forum and join in the conversation. It’s your opportunity to ask any questions or comment
A third of businesses ‘severely impacted’ by pandemic
Published on 22nd Jul 2021
A third of businesses have been forced to review their future plans after being severely…
UPDATED: Covid-19 support for business customers extended
Published on 23rd Jun 2021
Measures to help business customers that are struggling to pay their water bills after being…
UPDATED: Help for business customers impacted by COVID-19 lockdown
Published on 3rd Jun 2021
The easing of lockdown measures across England and Wales from 17 May will have come…
CCW backs action plan to help business customers save water
Published on 11th Feb 2021
An action plan to help business customers across England become water efficient has been published…
Water retailers reminded to treat struggling business customers fairly
Published on 13th Nov 2020
Making sure that business customers who have been impacted by Covid-19 are well supported by…
Farmers and water bills: time to charge ahead for accurate billing
Published on 20th Mar 2020
Paul Hammett, the NFU’s National Water Resources Specialist, discusses the impact the retail water market…