If you run a business in England, you can now shop around for a better water deal thanks to changes that came in force from April 2017.

Switching to a different supplier for your retail water services could lead to a range of benefits.

Am I eligible?

Changes to water regulations lowered the usage threshold in England to zero.  That means that if you are a water bill payer and operate a business, charity, or public sector organisation out of a non-household premises, you can switch to one of the 20 or so retailers.

Customers who pay a landlord for their water won’t be able to shop around.  And non-household customers based in Wales will have to use at least 50 million litres of water a year to switch water retailer.

What are the benefits?

If you negotiate with your retailer you could achieve a number of benefits like:

  • Lower price
  • Better customer service
  • Tailored services
  • Water efficiency
  • Consolidated suppliers and bills

Can I get more information?

You can find out more about the retail market, including which retailers are operating in it, by visiting www.open-water.org.uk.

How CCWater supports you

We worked with market designers to ensure they took customers views into account. Now that the market is open for business we will monitor how well retailers are performing. We will take up individual complaints from non-household customers who haven’t been able to resolve the matter with their service provider.

For more information, email enquiries@ccwater.org.uk or call us on 0300 034 2222.

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