If you are unable to resolve your complaint with your water or sewerage provider, we can take up individual complaints on your behalf.
Since the market opened for business, we have worked with market designers and MOSL to ensure customer views are taken into account. We also monitor how well retailers are performing.
Find out what financial support is on offer for your business if you have been disrupted due to COVID-19
Have a complaint?
If you have a complaint that you haven’t been able to resolve directly with your retailer, or you are having issues with your water or sewerage services, follow our complaint procedure
We hold bi-annual meetings as well as informal workshops for customers and representatives of customer groups to ask questions or share your views on the Non-Household market. View details of our next meeting
If you run a business in England, you can shop around for a better water deal. Find out more about the retail water market, including which retailers are operating in it.
We conduct research on a variety of water industry topics to understand the views of customers and help us challenge retail companies to drive improvement. See our latest research
We respond to other organisations’ consultations to give our view of what customers might think on the issues that matter to them. Read our latest consultation response
Have your say… your opinions matter
Head over to our LinkedIn business forum and join in the conversation. It’s your opportunity to ask any questions or comment
Water retailers reminded to treat struggling business customers fairly
Published on 13th Nov 2020
Making sure that business customers who have been impacted by Covid-19 are well supported by…
UPDATED: Help for business customers impacted by COVID-19 lockdown
Published on 5th Nov 2020
The return of lockdown measures across England from 5 November will put more strain on…
Farmers and water bills: time to charge ahead for accurate billing
Published on 20th Mar 2020
Paul Hammett, the NFU’s National Water Resources Specialist, discusses the impact the retail water market…
Welcome to the CCW Business Customer Hub
Published on 2nd Mar 2020
Welcome to the new CCW Business Customer Hub – a one-stop shop for all the…
Business customer complaints about retailers fall for third successive quarter
Published on 11th Feb 2020
The number of business customer complaints about retailers raised with the consumer watchdog has reached…