If you are unable to resolve your complaint with your water or sewerage provider, we can take up individual complaints on your behalf.
Since the market opened for business, we have worked with market designers and MOSL to ensure customer views are taken into account. We also monitor how well retailers are performing.
Credit Where It’s Due
We want all businesses to be confident that their money is protected if their retailer were to exit the market. That’s why we’ve launched our ‘Credit where it’s due’ campaign.
Find out what financial support is on offer for your business if you have been disrupted due to COVID-19
Have a complaint?
If you have a complaint that you haven’t been able to resolve directly with your retailer, or you are having issues with your water or sewerage services, follow our complaint procedure
We hold bi-annual meetings as well as informal workshops for customers and representatives of customer groups to ask questions or share your views on the Non-Household market. View details of our next meeting
If you run a business in England, you can shop around for a better water deal. Find out more about the retail water market, including which retailers are operating in it.
We conduct research on a variety of water industry topics to understand the views of customers and help us challenge retail companies to drive improvement. See our latest research
We respond to other organisations’ consultations to give our view of what customers might think on the issues that matter to them. Read our latest consultation response
Have your say… your opinions matter
Head over to our LinkedIn business forum and join in the conversation. It’s your opportunity to ask any questions or comment
Credit Where It’s Due: Your Right to a Refund
Published on 21st Jun 2022
CCW is campaigning to better protect business customers financially, through our Credit Where It’s Due…
Credit Where It’s Due: Launching our campaign
Published on 26th Apr 2022
Many businesses were financially impacted by Covid-19 so it’s vital they get the help and…
Price cap increase disproportionately impacts business customers – CCW
Published on 28th Feb 2022
CCW has warned that a decision to temporarily increase the price caps in the retail…
Accurate billing key to restoring business customer satisfaction
Published on 10th Feb 2022
Tackling business customers’ concerns over the accuracy of their water bills should be a priority…
Credit protection changes mark significant step forward for business customers
Published on 24th Jan 2022
Measures to provide better protection to business customers who have built up credit on their…
Water market needs to deliver for all business customers
Published on 15th Dec 2021
Most small and medium-sized businesses are still not reaping benefits from the retail water market…