Press Releases

  • Take the fear factor out of water bills this Halloween

    Never mind ghouls and ghosts – it often only takes the sight of a water bill to give someone a scare if they are struggling to make ends meet. That’s why the Consumer Council for Water (CCWater) is today reminding cash-strapped households that it has plenty of tricks up its sleeve to take the fear … Continued

  • Tap water quality under scrutiny from watchdog

    Water companies’ efforts to make sure tap water is always safe to drink will be scrutinised when the Consumer Council for Water (CCWater) meets at Newcastle University on Thursday (26 October). The water watchdog is putting drinking water quality under the spotlight at its meeting in public after North West of England supplier United Utilities … Continued

  • Water companies showcase efforts to avert future water shortage

    Plans to make sure water supplies across the south east of England don’t leave future generations high and dry will be top of the agenda when the Consumer Council for Water (CCWater) meets in Reading on Tuesday (10 October). Some of the region’s leading experts on safeguarding water resources, including water companies and regulators, will … Continued

  • Orange Complaint Button on Computer Keyboard. Internet Concept.
    Written complaints fall but Southern Water remains bottom of the league

    The Consumer Council for Water (CCWater) says Southern Water has a lot more work to do to curb the number of complaints it receives from customers, despite taking an important step in the right direction. Annual figures published by the water watchdog today (Wednesday) show Southern Water has responded positively to CCWater’s pressure to improve … Continued

  • Cambridge Water told to improve after customer complaints soar

    The Consumer Council for Water (CCWater) has warned Cambridge Water to improve its performance after a substantial rise in complaints from its customers. Today’s (20 September) report by the water watchdog, CCWater, shows that written complaints made to Cambridge Water rose by almost 250 per cent during 2016/17. It was the highest percentage increase of … Continued

  • Written complaints fall but water watchdog wants further improvement

    Written complaints made by customers to Wales’ biggest water company have fallen but there is still room for improvement, according to the Consumer Council for Water (CCWater). Figures published today by the water watchdog, CCWater, show complaints made in writing to Dŵr Cymru Welsh Water fell by almost 8 per cent during 2016/17. Fewer customers … Continued