Press Releases

  • First quarter complaints and enquiries to CCWater
    Small businesses need more help understanding new water market

    Many small businesses still need more help understanding the new non-household retail water market in England, according to the Consumer Council for Water (CCWater). The water watchdog has revealed it received six times more enquiries from non-household customers during the first quarter of 2017/18, compared to the same three-month period last year. The bulk of … Continued

  • Only 1 in 4 households aware of option to trial a water meter

    Hundreds of thousands of households could be missing out on lower water bills because they are unaware they can trial a meter for up to two years, the Consumer Council for Water (CCWater) has warned. The consumer watchdog is concerned only one in four water customers in England and Wales who pay fixed charges know … Continued

  • STATEMENT: Price Review must be focused on customer priorities

    The Consumer Council for Water says the next Price Review (PR19) must be focused on delivering what customers want, including acceptable bills. The water watchdog has today (Tuesday) responded to the publication of the water industry regulator Ofwat’s consultation on its methodology for the next price-setting process. It sets out how water companies should develop … Continued

  • Aelwydydd yng Nghymru’n fwy bodlon ar eu cwmni dŵr nag yn Lloegr

    Mae aelwydydd yng Nghymru’n fwy tebygol o fod yn fodlon ar y gwasanaeth gan eu cwmni dŵr na chwsmeriaid yn Lloegr, yn ôl arolwg newydd gan y Cyngor Defnyddwyr Dŵr. Mae arolwg blynyddol y Cyngor Defnyddwyr Dŵr, sef Water Matters, yn dangos bod mwy o gwsmeriaid yng Nghymru yn fwy bodlon ar werth eu gwasanaethau … Continued

  • water matters england and wales 2016
    Water trailing energy suppliers on value for money

    The water industry must do more to prove it is offering value for money after a report by the Consumer Council for Water (CCWater) showed customers are now more satisfied with some other utilities, including energy. The latest annual Water Matters survey by the consumer watchdog shows about three-quarters of households in England and Wales … Continued