Press Releases

  • Solar calculator showing on the digital display the word "HELP".
    Act now to stay one step ahead of rising water bills

    Cash-strapped households in Wales are being urged by the Consumer Council for Water (CCWater) to stay one step ahead of rising water bills by taking advantage of untapped financial support. With inflation levels at a six-year high, many consumers could see their water bills rise from 1 April when water companies are allowed to add … Continued

  • Hands holding british pound coin and small money pouch
    Act now to stay one step ahead of rising water bills

    Cash-strapped households are being urged by the Consumer Council for Water (CCWater) to stay one step ahead of rising water bills by taking advantage of untapped financial support. With inflation levels at a six-year high, millions of consumers could see their water bills rise from 1 April when water companies are allowed to add RPI … Continued

  • Water falling
    CCWater statement on Clevedon boil water notice

    The Consumer Council Water (CCWater) has responded to Bristol Water’s decision to introduce a boil water notice in parts of North Somerset after traces of the parasite cryptosporidium were discovered at a treatment works in Clevedon. David Heath CBE, Western Chair for the Consumer Council for Water, said: “Safeguarding customers’ health should always be the … Continued

  • Don’t let your Christmas leftovers be a recipe for disaster

    Pouring turkey fat and other festive leftovers down the plughole is a recipe for disaster that could make it a costly Christmas for unsuspecting households. As millions of people prepare to tuck into their Christmas dinner, the Consumer Council for Water is urging everyone to stop and think about what they pour down the sink … Continued

  • Watchdog welcomes improvement as complaints to Cambridge Water fall

    The Consumer Council for Water (CCWater) has welcomed a reduction in written complaints from customers to Cambridge Water after the watchdog challenged the company to improve its performance. Figures reported to CCWater by Cambridge Water reveal that complaints made in writing to the company during the first six months of 2017/18 fell by 33 per … Continued

  • CCWater statement: Water company rewards could cause bill instability

    Statement from the Consumer Council for Water: The Consumer Council for Water (CCWater) is warning against water companies being able to give to customers with one hand while taking from them with the other in the 2019 Price Review. The water watchdog has today (Wednesday) welcomed Ofwat’s tighter squeeze on companies’ financing costs which will … Continued