Press Releases

  • Water trailing energy suppliers on value for money

    The water industry must do more to prove it is offering value for money after a report by the Consumer Council for Water (CCWater) showed customers are now more satisfied with some other utilities, including energy. The latest annual Water … Continued

  • CCWater statement on Thames Water leakage performance

    MEDIA STATEMENT CCWater has today warned that Thames Water’s failure to meet its commitment to reduce leakage levels risks undermining efforts to encourage customers to use water more wisely. The country’s biggest water company will be fined £8.55 million by Ofwat, with the … Continued

  • Four water companies continue to reverse rise in complaints

    The Consumer Council for Water (CCWater) has welcomed the latest reduction in written complaints made by customers to four water companies that were challenged by the consumer watchdog to improve their performance. Figures reported to CCWater by Southern Water (-53%), … Continued