Press Releases

  • Water Watchdog examines pollution-busting efforts in South West England

    Efforts to reduce pollution and improve water quality in South West England will be at the top of the agenda when the Consumer Council for Water (CCWater) meets in Truro on Tuesday (10 April). The Water Watchdog has invited water companies and farmers from across the region to explain to members of the public how … Continued

  • Turn the stop tap on rising water bills with money-saving tips

    Now is the time to prevent rising water bills from making an April Fool of your finances, according to the Water Watchdog. With the average water and sewerage bill in England and Wales set to rise by £9 to £405 from 1 April1, the Consumer Council for Water (CCWater) is sharing its top money-saving tips … Continued

  • Solar calculator showing on the digital display the word "HELP".
    Water Watchdog offers helping hand to low-income Newtown households

    Help will be at hand for low-income residents who are struggling to afford their water bills when Wales’ Water Watchdog meets in Newtown next Friday (23 March). The Consumer Council for Water (CCWater) is inviting households to discover more about the support that exists for the one in eight customers in Wales that have told … Continued

  • Orange Complaint Button on Computer Keyboard. Internet Concept.
    Castle Water told to address unacceptable complaint numbers

    The Consumer Council for Water (CCWater) has told England’s second largest water retailer, Castle Water, to address unacceptable levels of complaints from its customers. The Water Watchdog has been increasing the pressure on the retailer after several months of high complaint levels to CCWater from businesses and other non-household customers served by Castle Water. The … Continued

  • Make it your business to learn more about water market

    Helping small businesses to discover more about their freedom to switch water supplier will be top of the agenda when we hold our next business customer meeting in Birmingham on Thursday (1 March). The water watchdog will be delving beneath the surface of its latest research which shows only 2 out of 5 small and … Continued

  • Awareness of retail water market must not stagnate, warns Water Watchdog

    Awareness of the retail water market among small businesses in England is in danger of stagnating unless the water industry steps up its efforts to engage with customers. The warning from the Consumer Council for Water (CCWater) has been prompted by its latest research which reveals only 2 out of 5 small and medium-sized businesses … Continued