Complaint successes

  • Water quality incident

     Thank you for your response; I appreciate your involvement in this matter. The issue Ms G contacted us on behalf of a number of her constituents, all living on the same street. Following a water quality incident, the local water company issued a do not drink notice to residents, which lasted for six weeks. Households … Continued

  • Faulty boiler after following external repairs

    I just wanted to inform you that I have now received the cheque for £1500 from my water company. Thank you very much for your time and effort in dealing with my case. I really appreciated it. I wish you all the best in the future. The issue Following work undertaken by her water company … Continued

  • Water meter installed on private land

    Thank you so much for assisting me with this matter, your help is really appreciated. The issue Ms K contacted us on behalf of the residents of a block of flats, where she is one of the owner-occupiers. She was unhappy that contractors working on behalf of her water company had carried out works to … Continued

  • Adult Daughter Visiting Unhappy Senior Mother Sitting On Sofa At Home Trying To Comfort Her
    Refund due on late uncle’s account

    I can confirm we received the cheque from our water company yesterday. We would like to thank you for all your support on this delicate matter and we appreciate all you did for us to get this to a resolution. The issue Mrs A contacted us on behalf of her aunt following her water company’s … Continued

  • Angry man talking on smartphone solving work problem
    Billed for the wrong meter

    I am writing to tell you how grateful I am for all the help you have given me in this case. Without your constant and dedicated work, my water company would have continued to ignore this problem. Your involvement was more than essential for the positive outcome. For that, I would like to express again … Continued

  • Portrait of worried black woman standing beside window
    Chased for unknown debt

    I can’t thank you enough for all your help. This has really been such a stressful situation; it is amazing to finally have it all sorted thanks to your intervention. The issue Despite making regular payments and contacting her water company on several occasions to resolve the issue, Ms S was repeatedly contacted by a … Continued