Complaint successes

  • Angry man on phone
    Mistakenly switched to a business account

    Finally everything has been sorted out and that should be the end of the matter. I just wanted to say thanks for your help  The issue Mr D had discovered his water company had mistakenly switched him from a domestic account to a business one. The company admitted its mistake and switched the account back … Continued

  • Man querying bills
    Three different water bills

    The issue Mr P was put on a water meter by his water company as part of its compulsory metering programme. Shortly afterwards, Mr P and his family went abroad for three months but on their return received three bills for differing amounts using estimated meter readings. Mr P had explained that he was unable … Continued

  • Man looking at bill
    Incorrectly charged as a business customer

    This is an excellent outcome, one that would not have been achievable without CCW’s involvement.  The issue Mr L received an unexpectedly high bill which he felt was linked to recent work carried out in his street by his water company. Despite raising a complaint, Mr L heard nothing until a debt collection agency got … Continued

  • Two water meters, hot and cold
    Billed incorrectly for two meters

    The issue Following a leak, the owner of a care home was advised by engineers that her property appeared to be being billed using two meters rather than one – both having been in place since 1998. Ms S got in touch with an independent plumber to investigate the issue, and they concluded that both … Continued

  • View over a stone wall towards the Swaledale village of Gunnerside. The Yorkshire Dales, England.
    Incorrectly billed as a business customer

    Thank you, yet again you have come up trumps. The issue Ms B’s property had previously belonged to a large working farm; however since she purchased her home it no longer had a commercial element. Despite this, her property’s supply was taken over by a business water supplier. Her new supplier and previous supplier refused … Continued

  • Young woman reading official letter
    Unusually high bill

    I really would like to thank you, it has been such a stressful time and I felt so vulnerable, it is such a relief. Thank you so much for your help. The issue Ms D contacted us after receiving an unusually high bill from her water company. Her supplier investigated and established that there was … Continued