Complaint successes

  • Water meter
    Repeated delays in getting water meter installed

    The issue Mr U felt he would be much better off on a water meter but after six months of trying to get his water company to install one, he contacted us for help. What we found We contacted Mr U’s company and asked it to explain why there had been such a long delay … Continued

  • couple looking at laptop
    Missing payment

    The issue Mr R paid his water bill in November 2019 but his company claimed otherwise and chased him for money, despite the fact he had evidence of his payment. The customer asked his company to investigate but the issue remained unresolved after three months and so he turned to us for help.  What we … Continued

  • Older man on phone
    Charged twice by water company

    The issue Mr W was acting as a power of attorney for his friend who was having issues with debt owed to his water company. He had discovered the company had been continuing to take money directly from his friend’s benefits, despite a direct debit plan being set up, meaning his friend had been paying … Continued

  • Angry man on phone
    Mistakenly switched to a business account

    Finally everything has been sorted out and that should be the end of the matter. I just wanted to say thanks for your help  The issue Mr D had discovered his water company had mistakenly switched him from a domestic account to a business one. The company admitted its mistake and switched the account back … Continued

  • Man querying bills
    Three different water bills

    The issue Mr P was put on a water meter by his water company as part of its compulsory metering programme. Shortly afterwards, Mr P and his family went abroad for three months but on their return received three bills for differing amounts using estimated meter readings. Mr P had explained that he was unable … Continued

  • Man looking at bill
    Incorrectly charged as a business customer

    This is an excellent outcome, one that would not have been achievable without CCW’s involvement.  The issue Mr L received an unexpectedly high bill which he felt was linked to recent work carried out in his street by his water company. Despite raising a complaint, Mr L heard nothing until a debt collection agency got … Continued