Complaint successes

  • Unexpected bill

    The issue Mr D, a landlord, was contacted by his water company with a bill for one of his rental properties which covered a 12-month period. The water company claimed it had not received payment for almost two years, and had not received notification of the change of tenancy. As a result of non-owner occupier … Continued

  • Businessman holding water drop drawn on blackboard which represent the concept of saving water.
    Leaky business

    I’m very grateful for your help, I did not expect this outcome. Your work is really very much appreciated! The issue Mr D, a business customer experienced a leak at his property over a six-week period, an issue which was only noted following a significant increase in water usage, which amounted to £900 additional cost … Continued

  • Water meter
    High water bills

    I’m so happy to save nearly £9,000 after many years of over paying for my water bills.  Thank you very much in helping me to receive a significant refund. The issue Dr C’s property couldn’t be fitted with a water meter, so instead his water company agreed to bill him via assessed charges. This resulted in … Continued

  • Like a rat up a drainpipe is a common phrase. This brown rat / Norway rat / Rattus norvegicus is actually in an overflow pipe.
    Rat infestation

    I am very grateful for the help and support of CCWater with this matter and feel that your help has been invaluable in finally getting my complaint resolved. The issue Mr H contacted his water company regarding an ongoing rat infestation in the loft of his property. His company arranged an examination of the sewer … Continued

  • Bill for services not used

    “Thank you so much for your invaluable support in helping me to resolve my complaint – this would not have been achieved without your input.” The issue Ms T’s problems began when the water supply of the property she was renting was transferred from one supplier to another. Her new supplier began to send her … Continued

  • Bill for an empty property

    “Many thanks for your help in this matter – if CCWater had not got involved on my behalf I really don’t think my voice would have been heard” The issue Ms K received an unexpectedly high bill for a property which had belonged to her mother, until her mother’s death more than a year before. … Continued