Research Reports

  • Beneath the Surface: Customers’ Experiences of Universal Metering

    CCWater and Southern Water publish joint consumer research to understand customers’ experiences of Southern Water’s Universal Metering Programme (UMP). We wanted to identify what worked well for consumers in terms of communication, installation, billing and water-saving behaviour. Armed with these insights … Continued

  • Household retail competition and market liberalisation

    Household competition and market liberalisation – a study of lessons learned from other regulated sectors for consideration in the water and wastewater sectors. This report by PricewaterhouseCoopers (PwC) examines how household competition was introduced and regulated in the UK utility … Continued