Western

  • Flood prevention dominates agenda at watchdog’s Taunton meeting

    Consumers can pledge their support for a campaign to end the misery caused by avoidable sewer blockages, when the Consumer Council for Water (CCWater) meets in Taunton on Tuesday (March 7). Sewerage and environmental experts are set to join the discussion at the consumer watchdog’s Board meeting in public, which will look at the work…

  • Bournemouth Water told to “keep up the momentum” as written complaints fall

    Efforts by Bournemouth Water to curb the number of written complaints it receives from customers are making encouraging progress – but the Consumer Council for Water (CCWater) has told the company it must “keep up the momentum.” Figures published by the consumer watchdog, CCWater, today (Tuesday) reveal that written complaints made against Bournemouth Water fell by…

  • Water company faces closer scrutiny after rise in complaints

    The Consumer Council for Water (CCWater) has called on Bournemouth Water to improve its service after the company reported a sharp rise in complaints from customers. Today’s (September 21) report by the consumer watchdog, CCWater, reveals that Bournemouth Water saw a 90.6 per cent rise in written customer complaints in 2015/16. The increase – which…

  • Households across South West England given more time to trial a water meter

    HOUSEHOLDS across the South West of England are being offered a longer trial period to test whether a water meter could save them money – a move which has received strong support from the Consumer Council for Water (CCWater) The water watchdog has welcomed the decision taken by Wessex Water, South West Water, Bristol Water…

  • Water companies challenged to show how they are helping customers

    WATER companies serving the West of England will be challenged to show how well they are supporting customers who need financial and other assistance when the Consumer Council for Water (CCWater) meets in Plymouth this Thursday (March 17). Supporting vulnerable customers will be high on the agenda when the consumer watchdog’s Western Committee meets with…

  • CMA’s decision is good news for Bristol Water customers

    The Competition and Markets Authority (CMA) has today (Tuesday) published its findings following an investigation into the final decision made by regulator Ofwat on Bristol Water’s price limits for 2015 to 2020. Responding to the CMA’s announcement, Tony Smith, Chief Executive of the Consumer Council for Water said: “The CMA’s final decision is good news for Bristol…