• Value and price / Blackboard concept (Click for more)Value and price / Blackboard concept
    Future prices and services must be acceptable to water customers

    The Consumer Council for Water (CCWater) has responded to today’s announcement by the regulator Ofwat over its draft price and service plans for three water companies. Ofwat has shared its initial view on what Severn Trent, United Utilities and South West Water should be allowed to charge their customers from 2020 to 2025, in return … Continued

  • Public meeting to hear water companies’ community plans

    Water companies will be discussing their plans to build closer ties with the communities they serve at our next public board meeting in Bath on Tuesday (16th April). Bristol Water, Wessex Water, South West Water and Bournemouth Water will be explaining the steps they’ll be taking to improve their relationships with customers in their local … Continued

  • Complaints to Bristol Water remain cause for concern

    Bristol Water has more work to do to reduce the number of complaints it receives from its customers, the Consumer Council for Water (CCWater) has warned. The Water Watchdog is disappointed that despite calling on the company to improve its service the number of written complaints made to it rose by just over one per … Continued

  • Bristol Water faces closer scrutiny after rise in customer complaints

    A water company is facing closer scrutiny after being challenged to curb a sharp rise in complaints by the Consumer Council for Water (CCWater). The Water Watchdog has called on Bristol Water to address a 52 per cent rise in written complaints from its customers during 2017/18. The increase was higher than any other company … Continued

  • Water Watchdog examines pollution-busting efforts in South West England

    Efforts to reduce pollution and improve water quality in South West England will be at the top of the agenda when the Consumer Council for Water (CCWater) meets in Truro on Tuesday (10 April). The Water Watchdog has invited water companies and farmers from across the region to explain to members of the public how … Continued

  • Flood prevention dominates agenda at watchdog’s Taunton meeting

    Consumers can pledge their support for a campaign to end the misery caused by avoidable sewer blockages, when the Consumer Council for Water (CCWater) meets in Taunton on Tuesday (March 7). Sewerage and environmental experts are set to join the discussion at the consumer watchdog’s Board meeting in public, which will look at the work … Continued