Wales

  • Water complaints rise in Wales

    The Consumer Council for Water revealed today (Tuesday 21 September) that last year complaints to water companies in Wales increased for the fifth year in a row. Complaints to D?r Cymru Welsh Water rose last year by nearly six per cent, and complaints to Dee Valley Water rose by nearly 44 per cent, while on…

  • Water watchdog wants to hear from consumers at its next meeting in Cardiff

    The Consumer Council for Water Wales is inviting members of the public to its next meeting at the Millennium Centre in Cardiff on Monday 12 July. The committee will be looking at how water companies deal with customers’ complaints, and will discuss water quality in Wales. The Consumer Council for Water would like to hear…

  • Support available for paying water bills

    For many water customers in Wales the due date for water bills is fast approaching, and the Consumer Council for Water wants customers to know that support is available, especially for those struggling to afford water and sewerage charges. Customers who are unable to pay their bill should get in touch with their water company…

  • New water consumer champion ready to be ‘vocal and visible’

    The new independent consumer body – Consumer Council for Water (CCWater) – has started work for water consumers in Wales and England. CCWater will build on the service previously provided by WaterVoice Wales.  The new organisation will have extra duties and more power than its predecessor, which represented consumers from within the regulatory structure of…