• Water Watchdog questions companies on resources

    The Consumer Council for Water will be looking at how water companies plan to manage water resources when it meets at the National Railway Museum in York on 23 September. Andrea Cook, Chair of the Consumer Council for Water’s Northern Committee, said: “Consumers tell us that a safe and reliable water supply is one of … Continued

  • Hosepipe ban but Water Watchdog still expects high quality service

    The Consumer Council for Water will be looking at how water companies plan to improve services to customers when it meets in Newcastle on Thursday 8 July. The water regulator, Ofwat, assesses a water company’s customer service and can either financially reward or penalise the company, depending on how well it performs. Following pressure from … Continued

  • Rise in consumer debt calls for swift action, says local water watchdog

    Figures published today show that in 2005/06 water customers in England and Wales owed £491 million of debt that was more than 12 months old, an increase of 6.5% on the £461 million in 2004-05.  Given this growing problem, the Consumer Council for Water Northumbria is urging water customers who are struggling to pay their … Continued

  • New water consumer champion ready to be ‘vocal and visible’

    The Consumer Council for Water (CCWater) started work today for water consumers in England and Wales. CCWater will build on the service previously provided by WaterVoice. The new organisation will have extra duties and more power than its predecessor, which represented consumers from within the regulatory structure of Ofwat. Andrea Cook OBE, Chair of CCWater … Continued