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    Customers given chance to quiz water companies on future spending and bills

    Customers can discover how water companies plan to improve services while also cutting bills over the next five years, when the Consumer Council for Water (CCW) meets in Sheffield on Monday (27 January). Representatives from Northumbrian Water, United Utilities, Yorkshire Water and Hartlepool Water will set out how they intend to deliver improvements in a…

  • Northumbrian Water told to improve after rise in complaints.

    Northumbrian Water has been warned by the consumer watchdog it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the north-east supplier to reverse a 13 per cent rise in customers having to pick up the phone to resolve service problems, along with…

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    Water companies to present plans on cutting leakage

    Water company efforts to reduce leakage will be scrutinised when the Consumer Council for Water (CCWater) meets in Liverpool on Tuesday (16 July). Across the North of England, leaky pipes cost water companies an average of one and half bathtubs of water per property, per day according to Discover Water. It’s an issue that frustrates…

  • Public meeting to hear about the future of water bills and services

    The future of water bills for customers in the North East and other areas of Northern England will come under the spotlight when the Consumer Council for Water (CCWater) meets in Durham on Monday, 13 May. The Water Watchdog will be joined by representatives from Northumbrian Water, United Utilities, Yorkshire Water and Hartlepool Water to…

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    Future prices and services must be acceptable to north west customers

    The Consumer Council for Water (CCWater) has responded to today’s announcement by the regulator Ofwat over its draft price and service plans for United Utilities. Ofwat has shared its initial view on what the water company should be allowed to charge its customers from 2020 to 2025, in return for a five-year package of investment…

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    Future prices and services must be acceptable to water customers

    The Consumer Council for Water (CCWater) has responded to today’s announcement by the regulator Ofwat over its draft price and service plans for three water companies. Ofwat has shared its initial view on what Severn Trent, United Utilities and South West Water should be allowed to charge their customers from 2020 to 2025, in return…