London & South East

  • CCWater statement on Thames Water leakage performance

    MEDIA STATEMENT CCWater has today warned that Thames Water’s failure to meet its commitment to reduce leakage levels risks undermining efforts to encourage customers to use water more wisely. The country’s biggest water company will be fined £8.55 million by Ofwat, with the regulator now investigating whether to take further enforcement action. Responding to the announcement, Sir Tony Redmond, … Continued

  • Businesses invited to quiz retailers about new water market

    Businesses across London and the South East of England can quiz the new water retailers that will soon be competing for their cash at a meeting hosted by the Consumer Council for Water (CCWater) on Thursday (March 16). The consumer watchdog is inviting businesses, as well as charities and public sector organisations, to come and … Continued

  • Join our fight against The Unflushables

    Every year in England and Wales water companies deal with over 300,000 blockages, thousands of which see people’s homes and belongings ruined by sewer flooding. Around £90million is spent EVERY year clearing blockages nationwide. However total costs, including damage from pollution and clean-ups is estimated to exceed a whopping £200million each year. Money which has … Continued

  • Affinity Water told to “keep up the momentum” as written complaints fall

    Efforts by Affinity Water to curb the number of written complaints it receives from customers are making encouraging progress – but the Consumer Council for Water (CCWater) has told the company it must “keep up the momentum.” Figures published by the consumer watchdog, CCWater, today (Tuesday) reveal that written complaints made against Affinity Water fell … Continued

  • Southern Water told to “keep up the momentum” as written complaints fall

    Efforts by Southern Water to curb the number of written complaints it receives from customers are making encouraging progress – but the Consumer Council for Water (CCWater) has told the company it must “keep up the momentum.” Figures published by the consumer watchdog, CCWater, today (Tuesday) reveal that written complaints made against Southern Water fell … Continued

  • New research delves beneath the surface of universal water metering

    Metering has the potential to encourage households to use water more wisely if they see financial benefits and receive the right level of care and support from their water company. That’s according to jointly commissioned research by the Consumer Council for Water (CCWater) and Southern Water into customers’ experiences of the company’s Universal Metering Programme … Continued