London & South East

  • Studio portrait of a young woman looking through a magnifying glass against a brown background
    Water companies’ credibility under the microscope at Portsmouth meeting

    The credibility of water companies and how they use customers’ money will be placed firmly under the microscope when the Consumer Council for Water (CCWater) meets in Portsmouth on Tuesday (23rd October). Members of the public are being invited to hear representatives from water companies across London and the South East address a number of … Continued

  • woman rings someone with a letter in her hand , she's not happy
    SES Water scolded for rise in customer calls to resolve problems

    The Consumer Council for Water (CCWater) has warned SES Water to improve its service after a sharp rise in calls from customers to resolve complaints and other problems. The Water Watchdog is calling on the Surrey-based supplier to address a 21% increase in ‘unwanted contacts’1 from its customers. It’s the second successive year the company … Continued

  • Sticky note figures climbing the career steps on blackboard.
    Southern Water improves but remains worst for complaints

    A water company has been named the industry’s worst performer for customer complaints for the sixth successive year, despite responding positively to pressure from the Consumer Council for Water (CCWater). Southern Water reported more than a 20 per cent reduction in written complaints in 2017/18 but still failed to improve its relative position in the … Continued

  • Water Watchdog responds to Thames Water’s leakage penalties

    The Water Watchdog has responded to today’s announcement that Thames Water has agreed to return £65 million to its customers following an investigation by the regulator Ofwat into its leakage performance. The payment is on top of the £55 million in automatic penalties that the company has incurred for missing the commitment it made to customers to … Continued

  • Water companies showcase efforts to avert future water shortage

    Plans to make sure water supplies across the south east of England don’t leave future generations high and dry will be top of the agenda when the Consumer Council for Water (CCWater) meets in Reading on Tuesday (10 October). Some of the region’s leading experts on safeguarding water resources, including water companies and regulators, will … Continued

  • Orange Complaint Button on Computer Keyboard. Internet Concept.
    Written complaints fall but Southern Water remains bottom of the league

    The Consumer Council for Water (CCWater) says Southern Water has a lot more work to do to curb the number of complaints it receives from customers, despite taking an important step in the right direction. Annual figures published by the water watchdog today (Wednesday) show Southern Water has responded positively to CCWater’s pressure to improve … Continued