London & South East

  • Water companies set out plans to withstand risks to supplies

    Efforts to safeguard water supplies from the risk of more frequent droughts and other challenges will be discussed when water companies meet in London on Tuesday (19 March). The Consumer Council for Water (CCWater) is bringing together companies from across the South East of England to explain what action they are taking to ensure their … Continued

  • No room for complacency as complaints to Southern Water fall

    Complaints made against Southern Water have fallen by a third after the region’s supplier was challenged to improve its performance by the Consumer Council for Water (CCWater). The Water Watchdog has warned the company it cannot afford to be complacent despite a 32 per cent reduction in written complaints from its customers during the first … Continued

  • Complaints to SES Water fall as watchdog seeks further improvement

    SES Water has reported a fall in the number of calls made to it by customers to resolve problems after being challenged to improve its service by the Consumer Council for Water (CCWater). The Water Watchdog has welcomed a 15 per cent reduction in the number of times customers had to pick up the phone … Continued

  • Studio portrait of a young woman looking through a magnifying glass against a brown background
    Water companies’ credibility under the microscope at Portsmouth meeting

    The credibility of water companies and how they use customers’ money will be placed firmly under the microscope when the Consumer Council for Water (CCWater) meets in Portsmouth on Tuesday (23rd October). Members of the public are being invited to hear representatives from water companies across London and the South East address a number of … Continued

  • woman rings someone with a letter in her hand , she's not happy
    SES Water scolded for rise in customer calls to resolve problems

    The Consumer Council for Water (CCWater) has warned SES Water to improve its service after a sharp rise in calls from customers to resolve complaints and other problems. The Water Watchdog is calling on the Surrey-based supplier to address a 21% increase in ‘unwanted contacts’1 from its customers. It’s the second successive year the company … Continued

  • Southern Water improves but remains worst for complaints

    A water company has been named the industry’s worst performer for customer complaints for the sixth successive year, despite responding positively to pressure from the Consumer Council for Water (CCWater). Southern Water reported more than a 20 per cent reduction in written complaints in 2017/18 but still failed to improve its relative position in the … Continued