London & South East

  • hand holding water globe
    Water companies set out plans to thwart future droughts

    Efforts to make sure there is enough water for the environment and future generations to thrive will be discussed when water companies meet with The Consumer Council for Water (CCWater) in Croydon on Tuesday (October 29). CCWater will be bringing together water companies from across the South East of England to discuss the steps they … Continued

  • Thames Water named among worst performers for customer complaints

    Thames Water has been warned it must show a marked improvement after being named one of the industry’s worst performers for customer complaints. The Consumer Council for Water (CCWater) has called on England’s largest water company to reverse a 10 per rise in customers having to pick up the phone to resolve service problems, along … Continued

  • STATEMENT: Water watchdog appalled by Southern Water failures

    The Consumer Council for Water has responded to this morning’s announcement by regulator Ofwat that Southern Water will pay £126 million to its customers, following serious failures in how it operated its sewerage treatment sites and for deliberately misreporting its performance. Sir Tony Redmond, London and South East Chair for the Consumer Council for Water … Continued

  • Water companies set out plans to withstand risks to supplies

    Efforts to safeguard water supplies from the risk of more frequent droughts and other challenges will be discussed when water companies meet in London on Tuesday (19 March). The Consumer Council for Water (CCWater) is bringing together companies from across the South East of England to explain what action they are taking to ensure their … Continued

  • No room for complacency as complaints to Southern Water fall

    Complaints made against Southern Water have fallen by a third after the region’s supplier was challenged to improve its performance by the Consumer Council for Water (CCWater). The Water Watchdog has warned the company it cannot afford to be complacent despite a 32 per cent reduction in written complaints from its customers during the first … Continued

  • Complaints to SES Water fall as watchdog seeks further improvement

    SES Water has reported a fall in the number of calls made to it by customers to resolve problems after being challenged to improve its service by the Consumer Council for Water (CCWater). The Water Watchdog has welcomed a 15 per cent reduction in the number of times customers had to pick up the phone … Continued