Central & Eastern

  • Teamwork and brainstorming concept with businessmen that share an idea with a lamp. Concept company startup

    Innovation takes centre stage at Water Watchdog meeting

    The efforts made by water companies to better engage with customers will be placed under the spotlight when the Consumer Council for Water (CCWater) meets in Northampton on Wednesday (7th November). CCWater’s meeting in public will provide the region’s water companies, including Severn Trent, Anglian Water, Essex & Suffolk Water and South Staffs Water, with…

  • Beautiful mature African American woman gestures while asking a political candidate a question during a town hall meeting. A diverse group of people are sitting with her in the audience.

    Water company complaints under review at watchdog’s meeting

    Lessons learned from the complaints made against water companies in Central and Eastern England will be scrutinised at the Consumer Council for Water’s (CCWater) next regional meeting in public in Birmingham on Tuesday (22 May). Consumers wanting to know more about how their water and sewerage services are performing are being invited to CCWater’s next…

  • red pin on map - newmarket

    Water companies set out vision to keep taps running for future generations

    Plans by the region’s water companies to keep the taps running for future generations will be showcased when the Consumer Council for Water (CCWater) meets in Newmarket on Tuesday (6 February).  The water watchdog will be providing consumers with the opportunity to hear how water suppliers are turning to the latest technology and innovation to…

  • Keyboard with hot key to complaint

    Watchdog welcomes improvement as complaints to Cambridge Water fall

    The Consumer Council for Water (CCWater) has welcomed a reduction in written complaints from customers to Cambridge Water after the watchdog challenged the company to improve its performance. Figures reported to CCWater by Cambridge Water reveal that complaints made in writing to the company during the first six months of 2017/18 fell by 33 per…

  • Birmingham Map Marked with Pushpin

    Water companies come under watchdog’s microscope

    The quality of drinking water and customer complaints in central and eastern England will come under close examination at the Consumer Council for Water’s (CCWater) meeting in public in Birmingham this Thursday (9 November). At the meeting, the Drinking Water Inspectorate (DWI) will present its annual report and representatives from the region’s water companies will…

  • Complaint button keyboard

    Cambridge Water told to improve after customer complaints soar

    The Consumer Council for Water (CCWater) has warned Cambridge Water to improve its performance after a substantial rise in complaints from its customers. Today’s (20 September) report by the water watchdog, CCWater, shows that written complaints made to Cambridge Water rose by almost 250 per cent during 2016/17. It was the highest percentage increase of…