Central & Eastern

  • Value and price / Blackboard concept (Click for more)Value and price / Blackboard concept
    Future prices and services must be acceptable to water customers

    The Consumer Council for Water (CCWater) has responded to today’s announcement by the regulator Ofwat over its draft price and service plans for three water companies. Ofwat has shared its initial view on what Severn Trent, United Utilities and South West Water should be allowed to charge their customers from 2020 to 2025, in return … Continued

  • Cropped shot of a group of unrecognizable people pointing upwards
    Consumers ready to put water companies under the spotlight

    Water companies will be challenged over the cost of their services and efforts to keep taps running across the region, when they’re quizzed by consumers in Coventry. The Consumer Council for Water (CCWater) is letting consumers set the agenda at its public Board meeting on Tuesday (5th March), when people can put their questions to … Continued

  • Innovation takes centre stage at Water Watchdog meeting

    The efforts made by water companies to better engage with customers will be placed under the spotlight when the Consumer Council for Water (CCWater) meets in Northampton on Wednesday (7th November). CCWater’s meeting in public will provide the region’s water companies, including Severn Trent, Anglian Water, Essex & Suffolk Water and South Staffs Water, with … Continued

  • Water company complaints under review at watchdog’s meeting

    Lessons learned from the complaints made against water companies in Central and Eastern England will be scrutinised at the Consumer Council for Water’s (CCWater) next regional meeting in public in Birmingham on Tuesday (22 May). Consumers wanting to know more about how their water and sewerage services are performing are being invited to CCWater’s next … Continued

  • Water companies set out vision to keep taps running for future generations

    Plans by the region’s water companies to keep the taps running for future generations will be showcased when the Consumer Council for Water (CCWater) meets in Newmarket on Tuesday (6th February).  The water watchdog will be providing consumers with the opportunity to hear how water suppliers are turning to the latest technology and innovation to … Continued

  • Watchdog welcomes improvement as complaints to Cambridge Water fall

    The Consumer Council for Water (CCWater) has welcomed a reduction in written complaints from customers to Cambridge Water after the watchdog challenged the company to improve its performance. Figures reported to CCWater by Cambridge Water reveal that complaints made in writing to the company during the first six months of 2017/18 fell by 33 per … Continued