Central & Eastern

  • Building site of houses

    Water companies set out plans to meet the needs of a growing population

    Balancing the needs of a growing population and the pressure on future water supplies will be the focus of a consumer group’s meeting in Peterborough on Tuesday (3 March). CCW – the voice for water consumers – will be joined by local water companies, including Anglian Water, Severn Trent and South Staffs Water, along with…

  • Business lecture with hands in the air.

    Water company performance under the spotlight at watchdog meeting

    Customers will have the opportunity to hear first-hand how their water company is performing when the Consumer Council for Water (CCW) holds its public meeting in Birmingham on Wednesday (22 January). CCW is inviting the public to hear how their company is operating in a number of key areas, from customer service to sewer flooding….

  • Close-up view on conceptual keyboard - Complaint (red key)

    Essex and Suffolk Water told to improve after spike in complaints

    Essex and Suffolk Water has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 28 per cent increase in the number of customers that had to pick up the phone…

  • Birmingham Map Marked with Pushpin

    Businesses given chance to quiz water bosses

    Businesses in the Midlands that are unhappy with their water or sewerage services can quiz industry bosses when the Consumer Council for Water (CCWater) meets in Birmingham on Tuesday (4 June). Representatives from the UK Water Retailer Council, regulator Ofwat and Scottish Water will join the Water Watchdog to discuss how to turn the tide…

  • Value and price / Blackboard concept (Click for more)Value and price / Blackboard concept

    Future prices and services must be acceptable to water customers

    The Consumer Council for Water (CCWater) has responded to today’s announcement by the regulator Ofwat over its draft price and service plans for three water companies. Ofwat has shared its initial view on what Severn Trent, United Utilities and South West Water should be allowed to charge their customers from 2020 to 2025, in return…

  • Cropped shot of a group of unrecognizable people pointing upwards

    Consumers ready to put water companies under the spotlight

    Water companies will be challenged over the cost of their services and efforts to keep taps running across the region, when they’re quizzed by consumers in Coventry. The Consumer Council for Water (CCWater) is letting consumers set the agenda at its public Board meeting on Tuesday (5th March), when people can put their questions to…