• hand holding water globe
    Water companies set out plans to thwart future droughts

    Efforts to make sure there is enough water for the environment and future generations to thrive will be discussed when water companies meet with The Consumer Council for Water (CCWater) in Croydon on Tuesday (October 29). CCWater will be bringing together water companies from across the South East of England to discuss the steps they … Continued

  • Lady looking at laptop worrying about finances
    Action to end water poverty the focus of watchdog’s meeting

    The strides made by water companies towards helping more cash-strapped households stay afloat will be scrutinised when the Consumer Council for Water (CCWater) meets in Weston-super-Mare on Thursday 24th October. Wessex Water, South West Water, Bournemouth Water and Bristol Water will highlight the progress they have made towards ending water poverty across the west of … Continued

  • Pwysau ar Hafren Dyfrdwy i leihau nifer uchel y cwynion

    Mae corff gwarchod y defnyddwyr wedi rhybuddio cwmni dŵr Hafren Dyfrdwy bod yn rhaid iddo ddangos gwelliannau amlwg wedi cynnydd sylweddol mewn cwynion. Mae’r Cyngor Defnyddwyr Dŵr yn galw ar gyflenwr i wyrdroi’r 42% o gynnydd yn nifer y cwsmeriaid a ffoniodd er mwyn ceisio datrys problemau gyda’r gwasanaeth yn 2018/19.1 Ar ben hynny, bu … Continued

  • Thames Water named among worst performers for customer complaints

    Thames Water has been warned it must show a marked improvement after being named one of the industry’s worst performers for customer complaints. The Consumer Council for Water (CCWater) has called on England’s largest water company to reverse a 10 per rise in customers having to pick up the phone to resolve service problems, along … Continued

  • Hafren Dyfrdwy under pressure to reduce high numbers of complaints

    Hafren Dyfrdwy has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 42 per cent increase in the number of customers that had to pick up the phone to resolve … Continued