Regions

  • CCW shares tips to help Wales households beat bill rises

    Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways thousands of households in Wales could take some of the heat out of rising water and energy bills. The Consumer Council for Water (CCW) is sharing its top tips to help people save money…

  • Picture of a black woman kissing her daughter while hiding from the rain under an umbrella

    Households urged to soak up April shower of bill savings

    Average water and sewerage bill set to fall by about £2 to £408 from April – but households face other potential increases from energy, council tax, mobile, broadband and TV Consumer watchdog CCW says more than a million low-income households are now receiving reduced bills through water company support schemes but large numbers still missing…

  • Portrait of an older woman talking with the phone

    More than 140,000 households in Wales receive ongoing help with water bills

    Consumer watchdog CCW says more than 140,000 households are now receiving reduced bills through water company assistance but large numbers still missing out About 1 in 8 households were struggling to afford their water bill before Covid-19 struck Households clock up potential bill savings totalling £14 million over the past year after using CCW’s free…

  • Sandbags Outside House On Flooded Road

    Water companies in Wales urged to accelerate response to climate change

    People’s consumption of water in Wales increased in 2019-20 to its highest level in five years. In 2019-20 leakage fell by 3% in Wales but remains high in the area served by the smaller water company in Wales (Hafren Dyfrdwy). Consumers in Wales were cut off from their water for an average of 14 minutes…

  • Woman looking at bill

    Households in Wales at risk of missing out on water bill lifeline

    1 in 8 consumers in Wales say they struggle to afford their water bill About a third of customers have little awareness of water company support and are less likely to contact them for help – according to water consumer body CCW’s annual survey Under 25s, over 75s, Black-Caribbean and ethnic minority groups most at…

  • Building site of houses

    Water companies set out plans to meet the needs of a growing population

    Balancing the needs of a growing population and the pressure on future water supplies will be the focus of a consumer group’s meeting in Peterborough on Tuesday (3 March). CCW – the voice for water consumers – will be joined by local water companies, including Anglian Water, Severn Trent and South Staffs Water, along with…