• Infographic for Water Matters: Household customers’ views of their water and sewerage services 2018-19 - Wales
    Customer satisfaction remains high for water companies in Wales

    Households in Wales are more satisfied with the services and value they get from their water company than customers in England, a new report by the Consumer Council for Water (CCWater) has found. CCWater’s annual Water Matters survey shows that Wales continues to lead the way when it comes to customers being satisfied with the … Continued

  • The city of Liverpool on a map
    Water companies to present plans on cutting leakage

    Water company efforts to reduce leakage will be scrutinised when the Consumer Council for Water (CCWater) meets in Liverpool on Tuesday (16 July). Across the North of England, leaky pipes cost water companies an average of one and half bathtubs of water per property, per day according to Discover Water. It’s an issue that frustrates … Continued

  • STATEMENT: Water watchdog appalled by Southern Water failures

    The Consumer Council for Water has responded to this morning’s announcement by regulator Ofwat that Southern Water will pay £126 million to its customers, following serious failures in how it operated its sewerage treatment sites and for deliberately misreporting its performance. Sir Tony Redmond, London and South East Chair for the Consumer Council for Water … Continued

  • Businesses given chance to quiz water bosses

    Businesses in the Midlands that are unhappy with their water or sewerage services can quiz industry bosses when the Consumer Council for Water (CCWater) meets in Birmingham on Tuesday (4 June). Representatives from the UK Water Retailer Council, regulator Ofwat and Scottish Water will join the Water Watchdog to discuss how to turn the tide … Continued

  • Landlordiaid – gwnewch yn siŵr eich bod yn gwybod beth yw’r rheoliadau

    Yn ein cyfarfod cyhoeddus diweddar yn Wrecsam, buom yn sôn am ddeddfwriaeth benodol a gyflwynwyd i helpu i leihau dyledion dŵr ymhlith rhai sy’n rhentu yng Nghymru, bedair blynedd yn ôl. Ers 1 Ebrill mae’r ddeddfwriaeth yn berthnasol i rai rhannau newydd o’r Canolbarth a chwsmeriaid sy’n cael eu gwasanaethu gan Hafren Dyfrdwy hefyd. Felly … Continued

  • Landlords – make sure you keep ‘on tap’ of regulations

    At our recent public meeting in Wrexham we talked about specific legislation introduced to help reduce water debt amongst renters in Wales, four years ago. Since the 1 April the legislation also applies to some new parts of mid Wales and customers serviced by Hafren Dyfrdwy. So this is a good time to stop and … Continued