Press Releases

  • Guidance plan for water consumers to help with next batch of bills

    The Consumer Council for Water South West is providing customers with advice as bills for those on a meter start to arrive on door mats.  The water watchdog is giving local customers guidance about what they need to do if their bills contains any nasty surprises, such as it being excessively higher  than they expected, … Continued

  • Rise in consumer debt calls for swift action, says local water watchdog

    Figures published today show that in 2005/06 water customers in England and Wales owed £491 million of debt that was more than 12 months old, an increase of 6.5% on the £461 million in 2004-05.  Given this growing problem, the Consumer Council for Water Northumbria is urging water customers who are struggling to pay their … Continued

  • ‘Firm and flexible’ is the way forward on reducing water debt

    Water companies show signs of improvement but the industry and other agencies need to work hard to get consumer debt under control, the water champion for England and Wales said today (Friday). Figures published today by Ofwat show that in 2005-06 the industry billed just under £6 billion to its household customers. By the end … Continued

  • Water consumers paid more and got less, new report suggests

    The champion for water consumers in England and Wales today urged water companies to get back on track in giving consumers what they have paid for. The water industry spent £3.4bn in 2005-06, compared to the £4.3bn expected by Ofwat, the financial regulator. Bill rises last year, averaging 12%, were meant to meet the costs … Continued