Press Releases

  • Paying more than you should for water?

    Many households will now be receiving their second water bill of the year, and the Consumer Council for Water is encouraging customers to take five minutes to make sure that bills for water and sewerage services are not more than they should be. By carefully reading through your water bill, you may find ways to … Continued

  • Water Watchdog wants to hear from consumers at its next meeting in Swansea.

    The Consumer Council for Water Wales Committee is inviting members of the public to its next meeting at the National Waterfront Museum in Swansea on Tuesday 12 October. The committee will be looking at how water companies deal with customers’ complaints, and will discuss water consumer representation. In the last financial year complaints to D?r … Continued

  • Water complaints rise in Wales

    The Consumer Council for Water revealed today (Tuesday 21 September) that last year complaints to water companies in Wales increased for the fifth year in a row. Complaints to D?r Cymru Welsh Water rose last year by nearly six per cent, and complaints to Dee Valley Water rose by nearly 44 per cent, while on … Continued

  • Drop in water complaints but still work to be done.

    The Consumer Council for Water revealed today (Tuesday 21 September) that complaints to water companies in England and Wales reduced by nearly 17 per cent last year, extending the trend of declining complaints to the industry, and bringing complaint numbers down by nearly a third in the last two years. In the past, the water … Continued

  • Water Watchdog meets in London

    The Consumer Council for Water London and South East Committee will be meeting on Wednesday 22 September to question local water companies about the quality of their customer service and the number of complaints each has received over the past financial year. David Bland, Chair of the Consumer Council for Water London and South East, … Continued

  • Water Watchdog meets in Exeter

    The Consumer Council for Water Western is inviting members of the public to its next meeting in Exeter on Thursday 23 September where the committee will be asking local water companies how they plan to promote special services for vulnerable customers. Charles Howeson, Chair of the Consumer Council for Water Western, said: “All water companies … Continued