Press Releases

  • Water companies must improve customer satisfaction with value for money

    The Consumer Council for Water (CCWater) revealed today that for water and sewerage services, there is a large gap between customers’ satisfaction with the service they receive and its value for money. While customers are reasonably satisfied with the service they get, their satisfaction with value for money is much lower. For the first time … Continued

  • Good news for Dŵr Cymru Welsh Water customers

    D?r Cymru Welsh Water has announced £100m of additional investment over the next three years on a wide range of infrastructure projects across Wales, Herefordshire and Deeside. This is on top of the £1bn investment approved by the water industry regulator, Ofwat, for the period 2010-15. The Consumer Council for Water welcomes the improvements to … Continued

  • Good news for Severn Trent customers

    Severn Trent Water has listened to its customers and agreed to share the benefits of improved financial performance with them. Today, the water company announced it would, over the next three years, bring forward £150m worth of investment in its water and sewerage networks.  The money will be spent on reducing leakage, reducing supply interruptions, … Continued

  • Water customers: how much could you save?

    Since the beginning of the April, over 2,500 savvy water customers in England and Wales have identified how they could make combined savings of over £250,000. With water bills on the rise and drought affecting many parts of the country, more of us are thinking hard about how we can save water and money. By … Continued

  • New water bill: can you beat the increase?

    Due to current high inflation, water customers can expect to see an average increase of £20 on annual water bills as they drop onto doormats across England and Wales. Dame Yve Buckland, Chair of CCWater said: “It has never been more important for customers to get value for money from their water companies. By taking … Continued

  • New water bill: can you beat the increase?

    Due to the current high levels of inflation, water customers across Wales can expect an average increase of around £16 on last year’s annual water bills. Diane McCrea, Chair of the Consumer Council for Water Wales Committee said: “It has never been more important for customers to get value for money from their water companies. … Continued