Press Releases

  • Market reform - non-household complaints quarter 3 infographic
    Retailers still failing to turn tide of business complaints

    Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. New figures released by the Water Watchdog reveal it received 1,037 complaints from businesses during the third quarter of the year – almost 200 more than during the … Continued

  • Hands holding british pound coin and small money pouch
    More help needed for low-income households ahead of water bill rise

    More water companies should pour some of their own profits into schemes designed to help cash-strapped households with their water bills, according to the Consumer Council for Water (CCWater). The Water Watchdog wants the industry to increase its funding of financial assistance for low-income customers, ahead of a 2 per cent rise in the average … Continued

  • Value and price / Blackboard concept (Click for more)Value and price / Blackboard concept
    STATEMENT: CCWater calls for more ambition from water companies

    The Consumer Council for Water says there is still room for water companies to show more ambition in their service and investment plans for 2020 to 2025. The Water Watchdog has responded to the regulator Ofwat’s initial assessment of companies’ business plans which set out what they propose to deliver for customers and how much … Continued

  • No room for complacency as complaints to Southern Water fall

    Complaints made against Southern Water have fallen by a third after the region’s supplier was challenged to improve its performance by the Consumer Council for Water (CCWater). The Water Watchdog has warned the company it cannot afford to be complacent despite a 32 per cent reduction in written complaints from its customers during the first … Continued

  • Complaints to SES Water fall as watchdog seeks further improvement

    SES Water has reported a fall in the number of calls made to it by customers to resolve problems after being challenged to improve its service by the Consumer Council for Water (CCWater). The Water Watchdog has welcomed a 15 per cent reduction in the number of times customers had to pick up the phone … Continued

  • Complaints to Bristol Water remain cause for concern

    Bristol Water has more work to do to reduce the number of complaints it receives from its customers, the Consumer Council for Water (CCWater) has warned. The Water Watchdog is disappointed that despite calling on the company to improve its service the number of written complaints made to it rose by just over one per … Continued