Press Releases

  • senior couple using laptop

    Half of water customers unaware of extra help

    People most in need of help could be missing out on essential extra support from their water company, despite record demand sparked by the Covid-19 pandemic. That’s according to the latest assessment by CCW, which ranks water companies according to their performance on a range of important measures, including customer satisfaction, service failures and complaints…

  • Two-thirds of complaints to water companies involve concerns over bills

    Households have a right to expect clear and accurate water bills and be treated with empathy by water companies if they slip into debt. That’s the message from the Consumer Council for Water (CCW) which is calling on water companies to address household customers’ concerns over bills. These concerns dominated two-thirds of the 93,758 written…

  • 2 out of 5 people living in water-stressed regions think water is plentiful

    Research by the Consumer Council for Water (CCW) shows that 41% of people living in parts of England where water resources are under the most pressure think that water is plentiful where they live. That’s despite more regions than ever before being classed as seriously water stressed by the Environment Agency, including the South East,…

  • Nicola Brown, Director of Consumer Relations

    CCW appoints Nicola Brown as Director of Consumer Relations

    CCW is pleased to announce the appointment of Nicola Brown as its new Director of Consumer Relations. Nicola joins the consumer body’s Executive Team having spent the last six years working for Npower as Head of Customer Contact following four years at British Gas. In both organisations, Nicola led large operational teams in delivering great…

  • Portrait Of Male Owner Of Fashion Shop Using Tablet

    Water market needs to start delivering benefits for all businesses

    All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a…