Press Releases

  • Three water companies scolded by watchdog for customer complaints

    Three water companies have been warned to improve their customer service as a new report by the Consumer Council for Water (CCWater) reveals households made more than 2.1 million calls to resolve problems last year. Today’s (20 September) annual complaints report by the Water Watchdog shows that nine out of 21 water companies in England … Continued

  • Static water market awareness is selling small businesses short

    Low awareness of the retail water market remains the biggest obstacle to small and medium-sized businesses (SMEs) in England securing a better deal on price and service, according to the Consumer Council for Water (CCWater). The latest wave of SME research published by the Water Watchdog today (Tuesday) has found that only 2 out of … Continued

  • water leaking from hole in a hose
    Action on leakage can’t wait, warns watchdog

    The amount of water lost through leakage has risen for the second year running, and the Consumer Council for Water is calling for water companies to take action now to tackle this problem. According to CCWater’s latest report on resilience, published today (30 August), overall leakage levels rose by 1.5% in 2017-18, with nine companies … Continued

  • Watchdog welcomes decision to call off hosepipe ban

    The Consumer Council for Water has welcomed the decision to call off a hosepipe ban in the north west of England – but warned consumers “we’re not out of the woods yet”. Around 7 million people across the region will no longer face restrictions after supplier United Utilities took the decision to pull the plug on … Continued

  • Statement: Ambitious action on leakage is long overdue

    The Consumer Council for Water says ambitious action to reduce the amount of water lost through leaky pipes is long overdue after new figures revealed eight water companies missed their leakage targets in 2017/18. New data now available on Discover Water shows the industry as a whole lost more than 3.1 billion litres of water … Continued

  • 2017 Water Matters - England and Wales
    Water companies must act to improve fairness and value for money

    Water companies should take decisive action to boost unimpressive levels of customer satisfaction with fairness and value for money, according to a report by the Consumer Council for Water (CCWater). The water watchdog’s latest annual Water Matters survey shows that while 9 out of 10 customers are satisfied with their water and sewerage services, only … Continued