Press Releases

  • Value and price / Blackboard concept (Click for more)Value and price / Blackboard concept
    STATEMENT: CCWater calls for more ambition from water companies

    The Consumer Council for Water says there is still room for water companies to show more ambition in their service and investment plans for 2020 to 2025. The Water Watchdog has responded to the regulator Ofwat’s initial assessment of companies’ business plans which set out what they propose to deliver for customers and how much … Continued

  • No room for complacency as complaints to Southern Water fall

    Complaints made against Southern Water have fallen by a third after the region’s supplier was challenged to improve its performance by the Consumer Council for Water (CCWater). The Water Watchdog has warned the company it cannot afford to be complacent despite a 32 per cent reduction in written complaints from its customers during the first … Continued

  • Complaints to SES Water fall as watchdog seeks further improvement

    SES Water has reported a fall in the number of calls made to it by customers to resolve problems after being challenged to improve its service by the Consumer Council for Water (CCWater). The Water Watchdog has welcomed a 15 per cent reduction in the number of times customers had to pick up the phone … Continued

  • Complaints to Bristol Water remain cause for concern

    Bristol Water has more work to do to reduce the number of complaints it receives from its customers, the Consumer Council for Water (CCWater) has warned. The Water Watchdog is disappointed that despite calling on the company to improve its service the number of written complaints made to it rose by just over one per … Continued

  • Don’t let Christmas leftovers sink your celebrations

    1 in 5 homes risking blocked drain or sewer by putting fat down the sink Millions of households are being urged not to risk sinking their celebrations this Christmas by tipping turkey fat and other leftovers down the plughole. A new study by the Consumer Council for Water (CCWater) has revealed that 1 in 5 … Continued

  • European cities on map series: Cardiff
    Watchdog examines long-term pressure on water supplies

    The potential benefits and pitfalls of Wales sharing more of its water resources with England will be debated when the Consumer Council for Water (CCWater) meets in Cardiff on Tuesday (11 December). Water companies in Wales will join the Water Watchdog to examine the issue of piping more water across the border as part of … Continued