Press Releases

  • Coins in a jam jar with labels attached in a row
    Switching to a water meter could bring an April shower of savings

    Switching to a water meter could help thousands of households in Wales cut their bills and bring an April shower of savings. The Consumer Council for Water (CCWater) says opting for a meter is just one of the ways consumers could make substantial savings and ease the pressure caused by an increase in many household … Continued

  • Water companies set out plans to withstand risks to supplies

    Efforts to safeguard water supplies from the risk of more frequent droughts and other challenges will be discussed when water companies meet in London on Tuesday (19 March). The Consumer Council for Water (CCWater) is bringing together companies from across the South East of England to explain what action they are taking to ensure their … Continued

  • Businessman writing awareness against shiny cityscape on black background
    Small businesses being left behind by water market

    Small businesses have not been empowered to make the most of their freedom to switch water retailer, during the first two years of competition in England. The Consumer Council for Water (CCWater) says low awareness of the retail water market and a lack of information on switching options is continuing to prevent many businesses from … Continued

  • Cropped shot of a group of unrecognizable people pointing upwards
    Consumers ready to put water companies under the spotlight

    Water companies will be challenged over the cost of their services and efforts to keep taps running across the region, when they’re quizzed by consumers in Coventry. The Consumer Council for Water (CCWater) is letting consumers set the agenda at its public Board meeting on Tuesday (5th March), when people can put their questions to … Continued

  • Market reform - non-household complaints quarter 3 infographic
    Retailers still failing to turn tide of business complaints

    Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. New figures released by the Water Watchdog reveal it received 1,037 complaints from businesses during the third quarter of the year – almost 200 more than during the … Continued

  • Hands holding british pound coin and small money pouch
    More help needed for low-income households ahead of water bill rise

    More water companies should pour some of their own profits into schemes designed to help cash-strapped households with their water bills, according to the Consumer Council for Water (CCWater). The Water Watchdog wants the industry to increase its funding of financial assistance for low-income customers, ahead of a 2 per cent rise in the average … Continued