Press Releases

  • Close-up view of car speedometer

    Faster complaint response times in the pipeline for most water customers

    Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as CCW and regulator Ofwat press for wider improvements on complaint handling Northumbrian Water (two days)…

  • Family and dog sitting on bridge looking into river

    CCW seeks views on ambitious three-year strategy

    Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy. CCW has today launched its draft three-year blueprint for 2021 to 2024 which sets out the mission, strategic objectives and…

  • The owner of a small business shop puts up a closed sign in door window.

    Water retailers urged to keep helping businesses on the road to recovery

    Retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 get back on their feet without the threat of debt recovery action. That’s the message from the Consumer Council for Water (CCW) which has been helping some retailers resolve a rise in billing disputes over the summer months as many…

  • African Millennial couple sitting on sofa looking at bills

    Consumer watchdog pledges to help more households access water company support

    A fresh bid to break down the barriers to households getting the support they need from their water company during Covid-19 and other periods of disruption has been launched by the industry’s consumer watchdog. The Consumer Council for Water (CCW) has today published its Vulnerability Manifesto which sets out a series of commitments to make…

  • Stressed female looking at bills

    Review targets stronger support for customers struggling to afford water bills

    Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes. The Consumer Council for Water (CCW) has today issued a call for evidence after being asked by the UK and Welsh Governments to undertake an independent review of…