Press Releases

  • Water watchdog calls on all companies to adopt compensation changes

    The Consumer Council for Water (CCWater) has applauded seven water companies for boosting compensation for people that are left without running water – and called on the rest of the industry to follow suit. These companies will now automatically pay out more money to households who suffer disruption to their supply for 12 hours or … Continued

  • Value and price / Blackboard concept (Click for more)Value and price / Blackboard concept
    Future prices and services must be acceptable to water customers

    The Consumer Council for Water (CCWater) has responded to today’s announcement by the regulator Ofwat over its draft price and service plans for three water companies. Ofwat has shared its initial view on what Severn Trent, United Utilities and South West Water should be allowed to charge their customers from 2020 to 2025, in return … Continued

  • Water Watchdog meeting examines efforts to reduce water debt

    Efforts to turn the tide of unpaid water bills among tenants in Wales will top the agenda when the Consumer Council for Water (CCWater) meets in Wrexham next Friday (29 March). Representatives from Hafren Dyfrdwy and Dŵr Cymru Welsh Water will be on hand to discuss the impact of Non-Owner Occupier regulations. These were rolled … Continued

  • Switching to a meter could pull the plug on rising water bills

    Switching to a water meter could help thousands of households pull the plug on rising water bills and prevent next month’s increase from making an April fool of their finances. The Consumer Council for Water (CCWater) says opting for a meter is just one of the ways consumers can dilute the impact of an £8 … Continued

  • Coins in a jam jar with labels attached in a row
    Switching to a water meter could bring an April shower of savings

    Switching to a water meter could help thousands of households in Wales cut their bills and bring an April shower of savings. The Consumer Council for Water (CCWater) says opting for a meter is just one of the ways consumers could make substantial savings and ease the pressure caused by an increase in many household … Continued

  • Water companies set out plans to withstand risks to supplies

    Efforts to safeguard water supplies from the risk of more frequent droughts and other challenges will be discussed when water companies meet in London on Tuesday (19 March). The Consumer Council for Water (CCWater) is bringing together companies from across the South East of England to explain what action they are taking to ensure their … Continued