Press Releases

  • Infographic for Water Matters: Household customers’ views of their water and sewerage services 2018-19 - England and Wales
    Water companies failing to address households’ concerns over fair bills

    Water companies are failing to convince enough households their bills are fair and they provide value for money, according to a new report by the Consumer Council for Water (CCWater). The consumer group’s latest annual Water Matters survey shows there remains a gulf between customers’ high satisfaction with their water and sewerage services and much … Continued

  • Water retailers warned over rising complaints from business customers

    Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow  – named poorest performers Water watchdog warns regulator may need to step in and take action Three water retailers in … Continued

  • STATEMENT: Water watchdog appalled by Southern Water failures

    The Consumer Council for Water has responded to this morning’s announcement by regulator Ofwat that Southern Water will pay £126 million to its customers, following serious failures in how it operated its sewerage treatment sites and for deliberately misreporting its performance. Sir Tony Redmond, London and South East Chair for the Consumer Council for Water … Continued

  • Light appointed new water watchdog Chair

    Ensuring water consumers’ views shape the decisions of water companies, regulators and policy makers and building a more resilient water sector that reflects people’s growing concern for the environment will be among the most pressing priorities for the new chair of the Consumer Council for Water (CCWater). Robert Light has revealed some of the issues … Continued

  • New report echoes CCWater concerns on regulatory over-generosity

    The Consumer Council for Water has responded to a new report by Citizens Advice which has found that regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past 15 years. The charity’s research shows that misjudgements by regulators, including Ofwat, on key decisions have meant customers have … Continued

  • Businesses given chance to quiz water bosses

    Businesses in the Midlands that are unhappy with their water or sewerage services can quiz industry bosses when the Consumer Council for Water (CCWater) meets in Birmingham on Tuesday (4 June). Representatives from the UK Water Retailer Council, regulator Ofwat and Scottish Water will join the Water Watchdog to discuss how to turn the tide … Continued