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Consumer Council For Water

The voice for water consumers, here to help you.

Cymraeg

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About us
About us
We are the independent representative of household and business water consumers in England and Wales.
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Households
Households
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Use our calculator to quickly find out if you could save by making the switch.
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Businesses
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Are you as a business customer eligible to switch your retail water services?
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Our research
We undertake research into a wide range of water supply and sewerage management issues.
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Priorities
Priorities
We work to make sure your voice is heard on the big water industry issues that affect you.
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News
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Tell us about a problem you have with your company. We can advise or help you resolve your complaint.
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See our latest job vacancies and our processes should you wish to do business with us.
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Main content

Press Releases

Faster complaint response times in the pipeline for most water customers

Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as CCW and regulator Ofwat press for wider improvements on complaint handling Northumbrian Water (two days)…

CCW seeks views on ambitious three-year strategy

Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy. CCW has today launched its draft three-year blueprint for 2021 to 2024 which sets out the mission, strategic objectives and…

Water retailers urged to keep helping businesses on the road to recovery

Retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 get back on their feet without the threat of debt recovery action. That’s the message from the Consumer Council for Water (CCW) which has been helping some retailers resolve a rise in billing disputes over the summer months as many…

Learn more from complaints to improve services for customers, water companies urged

Water companies should do more to stamp out the root causes of customers’ frustration and improve their overall service. A joint report published today by the Consumer Council for Water (CCW) and Ofwat shows the industry is not making the most of opportunities to learn from its mistakes and the complaints data it has at…

Consumer watchdog pledges to help more households access water company support

A fresh bid to break down the barriers to households getting the support they need from their water company during Covid-19 and other periods of disruption has been launched by the industry’s consumer watchdog. The Consumer Council for Water (CCW) has today published its Vulnerability Manifesto which sets out a series of commitments to make…

Review targets stronger support for customers struggling to afford water bills

Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes. The Consumer Council for Water (CCW) has today issued a call for evidence after being asked by the UK and Welsh Governments to undertake an independent review of…

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