Press Releases

  • CCW welcomes new independent Board members

    CCW is pleased to welcome four new independent non-executive Directors to its Board, following their appointment by the Secretary of State for Environment, Food and Rural Affairs. Lisa Tennant, Jeff Halliwell, Rachel Onikosi and Bev Keogh all began their new roles with the consumer body on 1 June. Their appointments represent the latest move by…

  • Picture of a black woman kissing her daughter while hiding from the rain under an umbrella

    Households urged to soak up April shower of bill savings

    Average water and sewerage bill set to fall by about £2 to £408 from April – but households face other potential increases from energy, council tax, mobile, broadband and TV Consumer watchdog CCW says more than a million low-income households are now receiving reduced bills through water company support schemes but large numbers still missing…

  • New Twenty pound notes released 20 Feb 2020. Macro close up of this new polymer note with pound coins on top of it

    Customers should have a bigger say over CMA decisions, says consumer watchdog

    The Consumer Council for Water (CCW) has responded to the Competition and Markets Authority’s (CMA) final decisions on the appeals lodged by four water companies against the five-year price controls set by regulator Ofwat in December 2019. Emma Clancy, Chief Executive of CCW, said “Customers want their voices to be heard and their views should…

  • Portrait of an older woman talking with the phone

    More than 140,000 households in Wales receive ongoing help with water bills

    Consumer watchdog CCW says more than 140,000 households are now receiving reduced bills through water company assistance but large numbers still missing out About 1 in 8 households were struggling to afford their water bill before Covid-19 struck Households clock up potential bill savings totalling £14 million over the past year after using CCW’s free…

  • indian man and african woman looking at bills together in the home

    More than a million low-income households receive ongoing help with water bills

    Average water and sewerage bill set to fall by about £2 to £408 from April – but charges will vary with millions of households in England and Wales still facing an increase Consumer watchdog CCW says more than a million low-income households are now receiving reduced bills through water company support schemes but large numbers…