Press Releases

  • Northumbrian Water told to improve after rise in complaints.

    Northumbrian Water has been warned by the consumer watchdog it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the north-east supplier to reverse a 13 per cent rise in customers having to pick up the phone to resolve service problems, along with … Continued

  • Essex and Suffolk Water told to improve after spike in complaints

    Essex and Suffolk Water has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 28 per cent increase in the number of customers that had to pick up the phone … Continued

  • Market reform infographic 201920 Q1
    Some retailers not getting the basics right as complaints remain a concern

    Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year. The Consumer Council for Water (CCWater) has revealed that it handled 931 complaints from businesses during the first three … Continued

  • Water falling
    Repeat offenders risk undermining efforts to reduce leakage

    New leakage figures cast serious doubts over whether some water companies’ can achieve more demanding targets in the future, according to the Consumer Council for Water (CCWater). The Water Watchdog has criticised three water companies – Thames Water, Affinity Water and Hafren Dyfrdwy – for failing to meet their annual leakage target in 2018/19 and … Continued

  • value price concept on balance scale
    Statement: Customers set to get more for their money

    The Consumer Council for Water (CCWater) has responded to Ofwat’s draft decisions this morning on the price limits that will determine what 14 water companies in England and Wales can charge their customers over the next five years. The regulator has revealed that the average water and sewerage bill will be cut by £50 before inflation … Continued