Press Releases

  • CCW shares tips to take the heat out of April bill rises

    Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways millions of households could take some of the heat out of rising water and energy bills. The Consumer Council for Water (CCW) is sharing its top tips to help people save money before they…

  • CCW statement on wastewater treatment works investigation

    The Consumer Council for Water (CCW) says an investigation into the management of wastewater treatment plants has cast doubt over whether some sewerage companies are acting responsibly in protecting the environment. CCW has responded to the latest update from Ofwat into its investigation with the regulator confirming it is opening enforcement cases into five sewerage…

  • Accurate billing key to restoring business customer satisfaction

    Tackling business customers’ concerns over the accuracy of their water bills should be a priority for the retail water market, if it is to reverse falling levels of satisfaction. CCW says marked improvements in billing are still needed after its joint business customer insight survey with Ofwat revealed satisfaction with retail water services had slipped…

  • Two children and their Mother washing the dishes in the kitchen sink.

    Households can act now to prevent water bills from adding to money worries

    Just 1 in 4 customers are aware water companies have assistance schemes that can reduce the bills of low-income households, says consumer watchdog CCW  The average household water and sewerage bill in England and Wales is set to rise by about £7 to £419 from April – but changes will vary considerably depending on circumstances…

  • Water market needs to deliver for all business customers

    Most small and medium-sized businesses are still not reaping benefits from the retail water market in England – and that needs to change. That’s the message from CCW in our response to today’s publication of the regulator Ofwat’s  fourth annual State of the Market report. This examines how well the market is performing for the…

  • hiker crossing a stream while exploring in the woods

    CCW responds to launch of investigation into sewage discharges

    CCW has today responded to the launch of an investigation by regulators into claims of illegal discharges of sewage into rivers, streams and other water courses. Ofwat and the EA will lead the investigation after new checks led to water companies admitting that they could be releasing sewage discharges which were not permitted under their…