Press Releases

  • Market reform infographic 201920 Q1
    Some retailers not getting the basics right as complaints remain a concern

    Business customers sought help with more than 900 complaints as disputes over the accuracy and reliability of bills continued to cast a shadow over the non-household retail water market in the first quarter of the year. The Consumer Council for Water (CCWater) has revealed that it handled 931 complaints from businesses during the first three … Continued

  • Water falling
    Repeat offenders risk undermining efforts to reduce leakage

    New leakage figures cast serious doubts over whether some water companies’ can achieve more demanding targets in the future, according to the Consumer Council for Water (CCWater). The Water Watchdog has criticised three water companies – Thames Water, Affinity Water and Hafren Dyfrdwy – for failing to meet their annual leakage target in 2018/19 and … Continued

  • value price concept on balance scale
    Statement: Customers set to get more for their money

    The Consumer Council for Water (CCWater) has responded to Ofwat’s draft decisions this morning on the price limits that will determine what 14 water companies in England and Wales can charge their customers over the next five years. The regulator has revealed that the average water and sewerage bill will be cut by £50 before inflation … Continued

  • Infographic for Water Matters: Household customers’ views of their water and sewerage services 2018-19 - England and Wales
    Water companies failing to address households’ concerns over fair bills

    Water companies are failing to convince enough households their bills are fair and they provide value for money, according to a new report by the Consumer Council for Water (CCWater). The consumer group’s latest annual Water Matters survey shows there remains a gulf between customers’ high satisfaction with their water and sewerage services and much … Continued

  • Water retailers warned over rising complaints from business customers

    Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow  – named poorest performers Water watchdog warns regulator may need to step in and take action Three water retailers in … Continued

  • STATEMENT: Water watchdog appalled by Southern Water failures

    The Consumer Council for Water has responded to this morning’s announcement by regulator Ofwat that Southern Water will pay £126 million to its customers, following serious failures in how it operated its sewerage treatment sites and for deliberately misreporting its performance. Sir Tony Redmond, London and South East Chair for the Consumer Council for Water … Continued