Press Releases

  • Tony smith, CEO, Consumer Council for Water
    Long-serving CCWater chief announces retirement

    The Chief Executive of the Consumer Council for Water (CCWater) is set to retire from the watchdog after more than 14 years at the helm. Tony Smith has announced that he will leave the consumer group next June having led the organisation since its inception in October 2005. It will draw to a close a … Continued

  • Southern Water to pay customers £123 million after investigation

    More than £120 million is set to be paid to existing and former waste water customers of Southern Water after an investigation into the company by the industry regulator. The Consumer Council for Water has responded to Ofwat’s final decision on the action it will take after uncovering serious failures in the way Southern operated … Continued

  • people with complaint bubbles over heads trying to make a complaint to a call centre on water pipes graphics
    Four companies in hot water over spike in complaints about bills and service

    Problems with bills and disruption to services have led to four water companies being warned to curb a sharp rise in complaints from their customers. More than 2 million calls were made by households to water companies across England and Wales in 2018/19 to resolve problems with the essential services they provide, according to the … Continued

  • Thames Water named among worst performers for customer complaints

    Thames Water has been warned it must show a marked improvement after being named one of the industry’s worst performers for customer complaints. The Consumer Council for Water (CCWater) has called on England’s largest water company to reverse a 10 per rise in customers having to pick up the phone to resolve service problems, along … Continued

  • Hafren Dyfrdwy under pressure to reduce high numbers of complaints

    Hafren Dyfrdwy has been warned by the consumer watchdog that it must show a marked improvement after reporting a sharp rise in complaints. The Consumer Council for Water (CCWater) has called on the supplier to reverse a 42 per cent increase in the number of customers that had to pick up the phone to resolve … Continued