Press Releases

  • Infographic for Water Matters 2019 - England and Wales

    Households at risk of missing out on water bill lifeline when they hit hard times

    1 in 10 households in England and Wales say they struggle to afford their water bill About a third of customers have little awareness of water company support and are less likely to contact them for help – according to water consumer body CCW’s annual survey Under 25s, over 75s, Black-Caribbean and minority ethnic groups…

  • Unhappy florist looking at a bill in her shop.

    CCW keeps pressure on poor performing water retailers as complaints fall

    Written complaints about water retailers fall for first time since vast majority of business customers in England were given freedom to switch supplier in 2017. BUT consumer group CCW still handling four times more complaints than before market opened up. Billing complaints account for bulk of disputes – leaving some customers feeling “trapped”. Water Plus,…

  • CCW appoints Emma Clancy as new chief executive

    CCW has appointed Emma Clancy as its new chief executive to lead its efforts in building a fairer and more resilient water sector for consumers. Emma will take the reins at the water consumer group from 1 July after joining from global building products manufacturer BMI where she was Director of Care. She boasts a…

  • CCW yn penodi Emma Clancy fel Prif Weithredwr newydd

    Mae CCW wedi penodi Emma Clancy yn Brif Weithredwr newydd i arwain ei ymdrechion i greu sector dŵr tecach a chryfach i ddefnyddwyr. Bydd Emma yn dechrau ar ei swydd gyda’r grŵp defnyddwyr dŵr ar 1 Gorffennaf ar ôl gweithio i’r gweithgynhyrchwr cynhyrchion adeiladu byd-eang, BMI, lle’r oedd yn Gyfarwyddwr Gofal. Mae ganddi brofiad helaeth…

  • value price concept on balance scale

    CCW warns against changes by CMA that might risk draining customer support

    Customers must not lose out on the service levels and investment they value most when the Competition and Markets Authority (CMA) re-examines four water companies’ future plans. That’s the warning from CCW – the voice for water consumers – which has written to the CMA to share its views on the cases put forward by…

  • closed sign on shop due to coronavirus

    Struggling business customers must not miss out on water bill support

    Cash-strapped small businesses could be left in the dark over accessing support with their water bills during the coronavirus crisis, a consumer group has warned. CCW – the voice for water consumers – is urging business customers that have been impacted financially during the pandemic lockdown to make sure they are not missing out on…