Press Releases

  • Studio portrait of a young woman looking through a magnifying glass against a brown background
    Water companies’ credibility under the microscope at Portsmouth meeting

    The credibility of water companies and how they use customers’ money will be placed firmly under the microscope when the Consumer Council for Water (CCWater) meets in Portsmouth on Tuesday (23rd October). Members of the public are being invited to hear representatives from water companies across London and the South East address a number of … Continued

  • Statement on EFRA committee report on regulation

    The Consumer Council for Water has published a statement in response to the recommendations made by the Environment, Food and Rural Affairs Committee Inquiry into Regulation of the Water Industry: On leakage: Tony Smith, Chief Executive of the Consumer Council for Water, said: “The committee’s report echoes our view that water companies have not shown … Continued

  • Lessons from ‘Beast from the East’ revealed in water company action plans

    Water companies will today (28 September) publish action plans outlining how they will avoid future service failures such as those experienced during March’s severe cold weather, when a rapid change in temperature following the ‘Beast from the East’ caused pipes to burst, leaving 200,000 households without water. Research conducted by the Consumer Council for Water … Continued

  • Bristol Water faces closer scrutiny after rise in customer complaints

    A water company is facing closer scrutiny after being challenged to curb a sharp rise in complaints by the Consumer Council for Water (CCWater). The Water Watchdog has called on Bristol Water to address a 52 per cent rise in written complaints from its customers during 2017/18. The increase was higher than any other company … Continued

  • Southern Water improves but remains worst for complaints

    A water company has been named the industry’s worst performer for customer complaints for the sixth successive year, despite responding positively to pressure from the Consumer Council for Water (CCWater). Southern Water reported more than a 20 per cent reduction in written complaints in 2017/18 but still failed to improve its relative position in the … Continued