Press Releases

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    Customers given chance to quiz water companies on future spending and bills

    Customers can discover how water companies plan to improve services while also cutting bills over the next five years, when the Consumer Council for Water (CCW) meets in Sheffield on Monday (27 January). Representatives from Northumbrian Water, United Utilities, Yorkshire Water and Hartlepool Water will set out how they intend to deliver improvements in a … Continued

  • Retail Market Performance for quarter 2 2019-20.
    Retailers urged to sustain fall in complaints to watchdog

    Complaints about retailers received by the Consumer Council for Water (CCWater) fell for a second successive quarter to raise hopes of a sustained improvement. The water watchdog received 835 complaints from business customers between 1 July and the end of September 2019 – the lowest number it has handled in a single quarter since the … Continued

  • Baked turkey or chicken. The Christmas table is served with a turkey, decorated with bright tinsel and candles. Fried chicken, table. Christmas dinner. Flat lay. Top view
    Don’t pay the price for feeding a fatberg this Christmas

    Pouring turkey fat and other festive leftovers down the plughole could leave households forking out a small fortune this Christmas. That’s according to the Consumer Council for Water (CCWater) which says about a fifth of us still confess to putting fat, oil and grease from cooking down the sink – increasing the likelihood of a … Continued

  • value price concept on balance scale
    2019 Price Review: Good deal in the pipeline for most water customers

    A good deal is in the pipeline for most water customers over the next five years after industry regulator Ofwat announced many households will see falling or flat bills and substantial investment in the services people care most about. The Consumer Council for Water has given its initial response to the regulator’s final decisions on … Continued

  • Map of Welshpool Wales
    Gwasanaethau dŵr dan y chwyddwydr mewn cyfarfod corff gwarchod

    Bydd Cyngor Defnyddwyr Dŵr yn craffu ar allu cwmnïau dŵr i gynllunio ar gyfer y dyfodol mewn cyfarfod yn y Trallwng ddydd Mawrth (17 Rhagfyr). Bydd cwmnïau dŵr yng Nghymru yn ymuno â’r Corff Gwarchod Dŵr yn ei gyfarfod cyhoeddus er mwyn archwilio’r ffordd y bydd gwasanaethau dŵr yng nghefn gwlad Cymru yn cael eu … Continued

  • Map of Welshpool Wales
    Water services under the microscope at watchdog’s meeting

    Water companies’ abilities to plan for the future will be scrutinised when the Consumer Council for Water (CCWater) meets in Welshpool on Tuesday (17 December). Suppliers in Wales will join the Water Watchdog at its public meeting to examine how water services in rural Wales could be safeguarded for the future. There will be a … Continued