Press Releases

  • Orange Complaint Button on Computer Keyboard. Internet Concept.
    Written complaints fall but Southern Water remains bottom of the league

    The Consumer Council for Water (CCWater) says Southern Water has a lot more work to do to curb the number of complaints it receives from customers, despite taking an important step in the right direction. Annual figures published by the water watchdog today (Wednesday) show Southern Water has responded positively to CCWater’s pressure to improve … Continued

  • Cambridge Water told to improve after customer complaints soar

    The Consumer Council for Water (CCWater) has warned Cambridge Water to improve its performance after a substantial rise in complaints from its customers. Today’s (20 September) report by the water watchdog, CCWater, shows that written complaints made to Cambridge Water rose by almost 250 per cent during 2016/17. It was the highest percentage increase of … Continued

  • Written complaints fall but water watchdog wants further improvement

    Written complaints made by customers to Wales’ biggest water company have fallen but there is still room for improvement, according to the Consumer Council for Water (CCWater). Figures published today by the water watchdog, CCWater, show complaints made in writing to Dŵr Cymru Welsh Water fell by almost 8 per cent during 2016/17. Fewer customers … Continued

  • woman rings someone with a letter in her hand , she's not happy
    Water customers make over 2 million calls to resolve service problems

    Customers had to make more than 2 million calls to water companies last year to resolve problems with their service, according to new figures published by the Consumer Council for Water (CCWater). Today’s (20 September) annual report by the water watchdog shows that 12 of the 21 water companies in England and Wales saw a … Continued

  • European cities on map series: Cardiff
    Chance to learn more about ground-breaking drainage project

    A ground-breaking project to protect a community in Cardiff from the threat of sewer flooding will be discussed when the Consumer Council for Water (CCWater) meets in the Welsh capital on 22 September. Members of the public can hear more about how the Greener Grangetown scheme is progressing from some of the team leading the … Continued

  • Water watchdog nominated for two utility sector awards

    The Consumer Council for Water (CCWater) has been shortlisted for two awards at this year’s Utilities & Telecoms (U&T) Awards. The water watchdog has been nominated for the Best Vulnerable Customer Support Team Award, with Senior Policy Manager Andy White receiving an additional nomination in the Team Leader category. The U&T Awards, run by Credit … Continued