Press Releases

  • Portrait of worried black woman standing beside window
    Households hit by virus impact urged to tap into water company support

    Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks, WaterSure and social tariffs which can substantially reduce the bills of customers on a low … Continued

  • hand holding water globe
    CCW backs plan to tackle threat to future water supplies

    A blueprint to protect the future of our water supplies and environment from the impact of climate change and a growing population has received backing from CCW. Today marks the launch of the National Framework for Water Resources which brings together industry, regulators and government to transform the way we use and look after our … Continued

  • Building site
    Water companies set out plans to meet the needs of a growing population

    Balancing the needs of a growing population and the pressure on future water supplies will be the focus of a consumer group’s meeting in Peterborough on Tuesday (3 March). CCW – the voice for water consumers – will be joined by local water companies, including Anglian Water, Severn Trent and South Staffs Water, along with … Continued

  • CCW bids to end water customers’ frustration over billing complaints

    Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the industry get to grips with billing complaints, which continue to cause enormous frustration for thousands … Continued

  • Time for households to supercharge savings as water bills are slashed

    Average water and sewerage bill in England and Wales set to fall by £17 to £397 in April Northumbrian, Southern and Wessex customers set for biggest reductions CCW says many households can ‘supercharge’ savings by switching to a meter Marks the start of new 5-year package of lower bills and increased investment Only 6 in … Continued