Press Releases

  • African Millennial couple sitting on sofa looking at bills

    Consumer watchdog pledges to help more households access water company support

    A fresh bid to break down the barriers to households getting the support they need from their water company during Covid-19 and other periods of disruption has been launched by the industry’s consumer watchdog. The Consumer Council for Water (CCW) has today published its Vulnerability Manifesto which sets out a series of commitments to make…

  • Corff gwarchod defnyddwyr yn addo helpu mwy o aelwydydd i gael cymorth gan eu cwmni dŵr

    Mae cais newydd i chwalu’r rhwystrau i aelwydydd gael y cymorth sydd ei angen arnynt gan eu cwmni dŵr yn ystod Covid-19 ac adegau eraill pan fydd problemau gyda’r cyflenwad wedi’i lansio gan gorff gwarchod defnyddwyr y diwydiant. Heddiw, mae’r Cyngor Defnyddwyr Dŵr wedi cyhoeddi ei Vulnerability Manifesto sy’n nodi cyfres o ymrwymiadau i sicrhau…

  • Stressed female looking at bills

    Review targets stronger support for customers struggling to afford water bills

    Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes. The Consumer Council for Water (CCW) has today issued a call for evidence after being asked by the UK and Welsh Governments to undertake an independent review of…

  • Portrait of worried black woman standing beside window

    Watchdog targets poor performers as majority of water companies reduce complaints

    Two-thirds of water companies reported a fall in written complaints from their customers last year – but a rapid improvement is needed from two of England’s suppliers. That’s according to the latest annual household customer complaint handling report from the Consumer Council for Water (CCW), which compares the performance of water companies in England and…

  • Sandbags Outside House On Flooded Road

    Water companies urged to accelerate response to climate change

    Up to 14% more properties flooded with sewage in 2019-20 compared to the previous year. People’s consumption of water reduces for the first time in 5 years but still 2% higher than 2014-15. Leakage falls by 7% to its lowest level in a decade. Customers cut off water supply for an average of 11 minutes…