Press Releases

  • Portrait of an older woman talking with the phone

    More than 140,000 households in Wales receive ongoing help with water bills

    Consumer watchdog CCW says more than 140,000 households are now receiving reduced bills through water company assistance but large numbers still missing out About 1 in 8 households were struggling to afford their water bill before Covid-19 struck Households clock up potential bill savings totalling £14 million over the past year after using CCW’s free…

  • Mae 140,000 a mwy o aelwydydd yng Nghymru yn cael cymorth parhaus gyda biliau dŵr

    Mae dros 140,000 o aelwydydd yng Nghymru bellach yn cael cymorth parhaus gyda’u biliau dŵr ond gallai llawer o gwsmeriaid eraill sicrhau rhagor o arbedion er mwyn rhoi hwb i’w cyllid yn ystod y pandemig. Mae’r Cyngor Defnyddwyr Dŵr, CCW, yn annog cwsmeriaid sydd mewn dyfroedd dyfnion i elwa ar y cymorth sydd ar gael…

  • indian man and african woman looking at bills together in the home

    More than a million low-income households receive ongoing help with water bills

    Average water and sewerage bill set to fall by about £2 to £408 from April – but charges will vary with millions of households in England and Wales still facing an increase Consumer watchdog CCW says more than a million low-income households are now receiving reduced bills through water company support schemes but large numbers…

  • Close-up view of car speedometer

    Faster complaint response times in the pipeline for most water customers

    Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as CCW and regulator Ofwat press for wider improvements on complaint handling Northumbrian Water (two days)…

  • Family and dog sitting on bridge looking into river

    CCW seeks views on ambitious three-year strategy

    Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy. CCW has today launched its draft three-year blueprint for 2021 to 2024 which sets out the mission, strategic objectives and…

  • The owner of a small business shop puts up a closed sign in door window.

    Water retailers urged to keep helping businesses on the road to recovery

    Retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 get back on their feet without the threat of debt recovery action. That’s the message from the Consumer Council for Water (CCW) which has been helping some retailers resolve a rise in billing disputes over the summer months as many…