Press Releases

  • Portrait Of Male Owner Of Fashion Shop Using Tablet

    Water market needs to start delivering benefits for all businesses

    All businesses deserve a good service from their water retailer and for a swift resolution to problems when they occur but too many customers are still having to make a complaint. The Consumer Council for Water (CCW) is calling for improvements to make life easier for customers already facing the immense challenge of running a…

  • Testing the waters 2021 figures over closed sign

    A third of businesses ‘severely impacted’ by pandemic

    A third of businesses have been forced to review their future plans after being severely impacted by Covid-19, according to the latest CCW research. CCW’s Testing the Waters survey also found that less than a quarter of business customers could recall receiving information from their water retailer about the help and support available to them…

  • Scientist examing toxic water.

    CCW responds to water companies’ environmental performance

    CCW has responded to today’s annual environmental assessment report of water companies by the Environment Agency. While there were some improvements none of England’s nine water and sewerage companies achieved all of the environmental expectations set out for 2015 to 2020. This included failing to reduce total pollution incidents by at least one-third compared with…

  • hiker crossing a stream

    CCW responds to Southern Water’s record fine

    CCW has responded to today’s sentencing of Southern Water which has seen the company hit with a record fine of £90 million for a catalogue of environmental failings that resulted in widespread pollution. The company had previously pleaded guilty to 6,971 unpermitted sewage discharges – equating to one sewer pipe leaking non-stop for seven years,…

  • Support with water bills still not reaching many of those that need it most

    Water companies must improve the way they engage with their customers to ensure those that are struggling most to afford their water bills don’t miss out on support. Just over 1 in 4 households across England and Wales felt their finances had changed for the worse during the last year and those who were already…