Press Releases

  • Water Watchdog responds to United Utilities hosepipe ban

    The Consumer Council for Water has responded to United Utilities’ decision to impose a hosepipe ban that will affect about 7 million consumers in north-west England from early next month. It is the first water company in England and Wales to pursue a temporary usage ban this summer in an effort to alleviate pressure on its water … Continued

  • Some water retailers risking customer backlash on complaints

    Poor performing water retailers could face a backlash from their business customers if they fail to address the causes behind a high number of complaints during the first year of switching in England. The warning comes from the Consumer Council for Water (CCWater) as it today (Wednesday) reveals some of the best and worst performing … Continued

  • Water consumers felt badly let down after ‘Beast from the East’

    A lack of emergency water supplies and poor communication from some water companies made life needlessly more difficult for thousands of homes and businesses when they were left without running water during March’s severe cold weather. That’s according to new research released today (Tuesday) by the Consumer Council for Water (CCWater) to coincide with the … Continued

  • Water Watchdog responds to Thames Water’s leakage penalties

    The Water Watchdog has responded to today’s announcement that Thames Water has agreed to return £65 million to its customers following an investigation by the regulator Ofwat into its leakage performance. The payment is on top of the £55 million in automatic penalties that the company has incurred for missing the commitment it made to customers to … Continued

  • Water Watchdog shines a light on reducing pollution in the North East

    The efforts made by water companies to safeguard water supplies from pollution will come under the spotlight when the Consumer Council for Water (CCWater) meets in Newcastle on Tuesday (June 5).  The Water Watchdog’s board meeting in public at The Biscuit Factory, Newcastle, will give members of the public the opportunity to hear how water … Continued

  • Water Watchdog welcomes calls to ease demand on water resources

    The Consumer Council for Water has welcomed calls for water companies to invest more in reducing leakage and improving infrastructure as part of wider efforts to ease the pressure on scarce water resources. The Water Watchdog was responding to the findings of a new report on water resources in England by the Environment Agency which … Continued