News

  • Water watchdog’s money saving tips offer warm comfort as winter approaches

    With winter set to turn up the heat on households’ energy usage the Consumer Council for Water has some top money saving tips to help dilute the impact on people’s budgets. October will be a difficult month for many struggling households as they pay their latest water bill, while bracing themselves for colder weather and…

  • Complaints to water companies fall for fifth successive year

    But companies warned they face backlash if they fail to deliver value for money Customer complaints against water companies have fallen for the fifth year in a row but the Consumer Council for Water (CCWater) is warning the poor performers that they must close the gap with the rest of the industry. CCWater’’s annual Written…

  • Public invited to attend water watchdog’s regional meeting

    CUSTOMER complaints against water companies will be one of the items on the agenda at the next meeting of the Consumer Council for Water’s (CCWater) Western Committee on Tuesday, 10 September. The water watchdog is keen to welcome members of the public to the meeting which will be held at 1pm in The Castle Hotel,…

  • Water Watchdog concerned by Thames Water’s application to increase its prices

    The Consumer Council for Water (CCWater) has expressed disappointment over Thames Water’s plans to increase its prices next year.  The company’s proposals could see the average water and sewerage bill in the Thames area increase from £354 to almost £400. The company say their application to the regulator, Ofwat, is to cover a rise in…

  • Water watchdog welcomes Thames Water’s additional investment

    The Consumer Council for Water (CCWater) has welcomed Thames Water’’s decision to invest an additional £80million into its services. But the water watchdog remains concerned over the company’s claims that it may need to apply to the industry regulator Ofwat to hike its charges again next year to recover additional costs. The extra investment it…

  • Don’t be a victim of bogus callers

    Householders are being warned to be on their guard against the threat of bogus callers. The Consumer Council for Water (CCWater) has produced a list of top tips to help stop people falling foul of distraction burglars or bogus callers. These criminals pretend to be from a utility company or another organisation to trick their…