News

  • Complaint Handling in the Water Indsutry Wales Press Release

    The Consumer Council for Water revealed today (Tuesday 20 September) that last year (2010-11) customer complaints to D?r Cymru Welsh Water Wales decreased by 17.1 per cent, halting the increases of each of the past five years. At the same time, Dee Valley Water’s complaints rose for the sixth year in a row, by 24.6 … Continued

  • Complaint Handling in the Water Industry England press release

    The Consumer Council for Water (CCWater) revealed today (20 Sept) that customer complaints to water companies in England and Wales are down, however it has also warned that some companies still have a long way to go. Figures from the 2010/11 report on Complaint Handling in the Water Industry in England and Wales show that … Continued

  • Water Watchdog in Darlington Move

    Water watchdog, the Consumer Council for Water is to move its local office in Darlington to a new location in the city. Andrea Cook, Consumer Council for Water Northern Chair, said: “We represent local water customers and we’re here to help if anyone has a complaint or enquiry about their water company. “The new Darlington … Continued

  • Water Watchdog wants to hear from consumers at its next meeting in Cardiff.

    The Consumer Council for Water Wales Committee is inviting members of the public to its next meeting at the Japan Room, Wales Millennium Centre in Cardiff at 10am on Tuesday 12 July. The committee will be looking at how water companies perform to deliver good and reliable services; how they deal with customers’ complaints and … Continued

  • Help beat bogus callers

    The Consumer Council for Water is calling for consumers to be extra vigilant against distraction burglars or bogus callers, criminals who pretend to be from a utility company or other organisation to trick their way into a home and rob it. Around 30 bogus caller crimes happen in England and Wales every day, and a … Continued

  • Water Watchdog Meets In London

    The Consumer Council for Water London and South East Committee is inviting members of the public to its next meeting on Wednesday 11 May in London, to discuss water metering programmes in the South and South East and other current issues impacting on water consumers in the region. The Consumer Council for Water London and … Continued