News

  • Support for struggling water customers on the agenda at public meeting

    SUPPORT for water customers in financial difficulty will be one of the main topics of discussion at the Consumer Council for Water’s (CCWater) next public meeting in London later this month. The water watchdog is encouraging water customers to attend the regional meeting on Wednesday, February 26 where they can learn more about some of…

  • Biliau dŵr i godi yng Nghymru ond mae cefnogaeth ar gael

    Bydd biliau dŵr yng Nghymru yn codi ym mis Ebrill ac mae cymorth ar gael i gwsmeriaid sy’n ei chael hi’n anodd talu biliau, dywedodd y Cyngor Defnyddwyr Dŵr. Cadarnhawyd y bydd cwsmeriaid Dŵr Cymru yn gweld y bil dŵr a charthffosiaeth cyfartalog ar gyfer aelwydydd yn 2014/2015 yn cynyddu islaw lefel chwyddiant, gyda chynnydd…

  • Water bills to rise in Wales but support is available

    Water bills in Wales are set to rise this April and help is available for customers struggling with bills, says the Consumer Council for Water (CCWater). Today it was confirmed customers of Dŵr Cymru Welsh Water will see the average household water and sewerage bill for 2014/15 rise below inflation by £6 to £440 Household…

  • Moves to ease pressure on water bills is step in the right direction

    Moves to ease pressure on water bills is step in the right direction, says watchdog EFFORTS by some water companies to dilute bill increases in 2014/15 mark another step in the right direction for customers, says the Consumer Council for Water (CCWater). Today it was announced the majority of water companies in England and Wales…

  • Response to Ofwat’s Service Incentive Mechanism 2015 and beyond consultation

    The Consumer Council for Water has responsed to Ofwat’s Service Incentive Mechanism (SIM) 2015 and beyond consultation This consultation asked for views on how the SIM should evolve following the introduction of market reform.  Our response calls for the SIM to have higher penalties and incentives, or at least use the full range of the existing penalties…

  • Two new independent members appointed to water watchdog’s board

    Environment secretary Owen Paterson has announced two new appointments to the Board of the Consumer Council for Water (CCWater). Julie Hill and Philip Johnson have been appointed from 1 February 2014 for four years as Independent non-executive members and will play a key role on the National Board of the Consumer Council for Water for England…