News

  • ‘Firm and flexible’ is the way forward on reducing water debt

    Water companies show signs of improvement but the industry and other agencies need to work hard to get consumer debt under control, the water champion for England and Wales said today (Friday). Figures published today by Ofwat show that in 2005-06 the industry billed just under £6 billion to its household customers. By the end … Continued

  • Water consumers paid more and got less, new report suggests

    The champion for water consumers in England and Wales today urged water companies to get back on track in giving consumers what they have paid for. The water industry spent £3.4bn in 2005-06, compared to the £4.3bn expected by Ofwat, the financial regulator. Bill rises last year, averaging 12%, were meant to meet the costs … Continued

  • Mixed blessings on water companies’ leakage and water efficiency performance

    Mixed blessings on water companies’ leakage and water efficiency performance Water consumers in Essex and Suffolk will benefit from improved performance by their water company on security of water supply. According to Ofwat’s new report on security of supply leakage and water efficiency, Essex and Suffolk Water has moved from a position of significant deficit … Continued

  • New water consumer champion ready to be ‘vocal and visible’

    The new independent consumer body – Consumer Council for Water (CCWater) – has started work for water consumers in Wales and England. CCWater will build on the service previously provided by WaterVoice Wales.  The new organisation will have extra duties and more power than its predecessor, which represented consumers from within the regulatory structure of … Continued

  • New water consumer champion ready to be ‘vocal and visible’

    The Consumer Council for Water (CCWater) started work today for water consumers in England and Wales. CCWater will build on the service previously provided by WaterVoice. The new organisation will have extra duties and more power than its predecessor, which represented consumers from within the regulatory structure of Ofwat. Andrea Cook OBE, Chair of CCWater … Continued