• Have your water pipes got their winter woollies on?

    According to research up to half of us still don’t have our water pipes protected against the cold weather, and many more of us aren’t sure how to deal with things if we do have a problem. Young people aged between 24 and 35 appear to be most at risk and water watchdog, the Consumer … Continued

  • Consumer Watchdog urges you to protect your business from burst pipes

    Each winter businesses suffer frozen and burst pipes because they are not as prepared as they could be for exceptionally cold periods of weather. Research by the Consumer Council for Water (CCWater) indicates that only 1 in 5 owners of small and medium sized businesses are sure about the best thing to do to minimise … Continued


    The Consumer Council for Water London and South Eastern Committee is inviting members of the public to its next meeting on: Thursday 18th October 2012 Starts: 10.30am Large Common Room Goodenough College Mecklenburgh Square London WC1N 2AB The water watchdog will be examining local water companies’ performance and questioning them on complaint handling and the … Continued

  • Water companies must improve customer satisfaction with value for money

    The Consumer Council for Water (CCWater) revealed today that for water and sewerage services, there is a large gap between customers’ satisfaction with the service they receive and its value for money. While customers are reasonably satisfied with the service they get, their satisfaction with value for money is much lower. For the first time … Continued

  • Good news for Dŵr Cymru Welsh Water customers

    D?r Cymru Welsh Water has announced £100m of additional investment over the next three years on a wide range of infrastructure projects across Wales, Herefordshire and Deeside. This is on top of the £1bn investment approved by the water industry regulator, Ofwat, for the period 2010-15. The Consumer Council for Water welcomes the improvements to … Continued

  • Good news for Severn Trent customers

    Severn Trent Water has listened to its customers and agreed to share the benefits of improved financial performance with them. Today, the water company announced it would, over the next three years, bring forward £150m worth of investment in its water and sewerage networks.  The money will be spent on reducing leakage, reducing supply interruptions, … Continued