• Good news for water customers in the South West

    Consumer watchdog welcomes government’s move to reduce water bills in the South West. The Chancellor’s autumn statement promises an average of £50 per household will come from taxpayer’s money to support customers of South West Water with their bills. Charles Howeson, Chair of the Consumer Council for Water Western, said: “We have long argued that … Continued

  • Don’t get caught out by the cold this winter

    The Consumer Council for Water has issued some useful advice to help homeowners prevent household pipes from freezing, or worse, bursting during a cold snap. Cold weather can wreak havoc on water pipes but by following a few simple steps now, you can minimise risk to your home, heating and water supply when the weather … Continued

  • Peidiwch â chael eich dal gan yr oerfel y gaeaf hwn

    Mae’r Cyngor Defnyddwyr D?r wedi cyhoeddi cyngor defnyddiol i helpu perchenogion tai i atal peipiau t? rhag rhewi, neu’n waeth na hynny, byrstio yn ystod ysbeidiau o dywydd oer. Gall tywydd oer wneud llanastr o beipiau d?r ond, trwy ddilyn ychydig gamau syml nawr, gallwch leihau’r risg i’r cartref, eich gwres a’ch cyflenwad d?r pan … Continued

  • Save hot water, save energy, save money

    Consumers are being encouraged this week to think about their use of hot water in economic and environmental terms as part of the fifteenth Energy Savings Week (24-28 October). The Consumer Council for Water is urging people to think about their hot water and how they might use it more efficiently to both save money … Continued

  • Water watchdog meets in Taunton

    The Consumer Council for Water Western Committee is inviting members of the public to its next meeting in Taunton on Thursday 20 October where the water watchdog will be discussing complaints to the Consumer Council for Water’s Western region and the organisation’s Complaint Handling in the Water Industry in England & Wales report. Charles Howeson, … Continued

  • Complaint Handling in the Water Indsutry Wales Press Release

    The Consumer Council for Water revealed today (Tuesday 20 September) that last year (2010-11) customer complaints to D?r Cymru Welsh Water Wales decreased by 17.1 per cent, halting the increases of each of the past five years. At the same time, Dee Valley Water’s complaints rose for the sixth year in a row, by 24.6 … Continued