News

  • Be part of Water Saving Week (29 April to 3 May)

    Our lives depend on water but its long-term future depends on us making sure we use every drop wisely. That’s why we want to encourage you to join us in supporting Water Saving Week (29 April to 3 May) – an annual campaign that aims to inspire all of us to value water and look … Continued

  • Water market hampered by falling satisfaction and low awareness

    Falling satisfaction levels and a wave of billing complaints must not be allowed to dampen business customers’ enthusiasm to shop around for a better water deal, a new report has warned. Research by the Consumer Council for Water (CCWater) has revealed that satisfaction with water services and trust in water companies has fallen among non-household … Continued

  • Water watchdog calls on all companies to adopt compensation changes

    The Consumer Council for Water (CCWater) has applauded seven water companies for boosting compensation for people that are left without running water – and called on the rest of the industry to follow suit. These companies will now automatically pay out more money to households who suffer disruption to their supply for 12 hours or … Continued

  • Value and price / Blackboard concept (Click for more)Value and price / Blackboard concept
    Future prices and services must be acceptable to water customers

    The Consumer Council for Water (CCWater) has responded to today’s announcement by the regulator Ofwat over its draft price and service plans for three water companies. Ofwat has shared its initial view on what Severn Trent, United Utilities and South West Water should be allowed to charge their customers from 2020 to 2025, in return … Continued

  • Public meeting to hear water companies’ community plans

    Water companies will be discussing their plans to build closer ties with the communities they serve at our next public board meeting in Bath on Tuesday (16th April). Bristol Water, Wessex Water, South West Water and Bournemouth Water will be explaining the steps they’ll be taking to improve their relationships with customers in their local … Continued

  • Water Watchdog meeting examines efforts to reduce water debt

    Efforts to turn the tide of unpaid water bills among tenants in Wales will top the agenda when the Consumer Council for Water (CCWater) meets in Wrexham next Friday (29 March). Representatives from Hafren Dyfrdwy and Dŵr Cymru Welsh Water will be on hand to discuss the impact of Non-Owner Occupier regulations. These were rolled … Continued