News

  • Businessman writing awareness against shiny cityscape on black background
    Small businesses being left behind by water market

    Small businesses have not been empowered to make the most of their freedom to switch water retailer, during the first two years of competition in England. The Consumer Council for Water (CCWater) says low awareness of the retail water market and a lack of information on switching options is continuing to prevent many businesses from … Continued

  • Water meter calculator bill savings flow past £15 million

    Thousands of consumers are raising a glass to lower water bills after using our water meter calculator to identify £15.4 million in potential annual savings. The calculator has been used more than 260,000 times since April 2018 by consumers eager to see if they might be better off switching to a water meter. Over 22,000 … Continued

  • Piggy bank with life buoy isolated on blue background
    Helping customers keep afloat – whatever their circumstances

    Are water companies doing enough to promote the types of financial support available for cash-strapped customers? Ahead of a 2 per cent rise in the average water and sewerage bill in England and Wales from 1 April 2019, Senior Policy Manager Andy White examines some of the ways water companies are working to support households … Continued

  • Cropped shot of a group of unrecognizable people pointing upwards
    Consumers ready to put water companies under the spotlight

    Water companies will be challenged over the cost of their services and efforts to keep taps running across the region, when they’re quizzed by consumers in Coventry. The Consumer Council for Water (CCWater) is letting consumers set the agenda at its public Board meeting on Tuesday (5th March), when people can put their questions to … Continued

  • Market reform - non-household complaints quarter 3 infographic
    Retailers still failing to turn tide of business complaints

    Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary. New figures released by the Water Watchdog reveal it received 1,037 complaints from businesses during the third quarter of the year – almost 200 more than during the … Continued