News

  • Two women having a cuppa and chat

    Your Water Your Way: Extra free help, straight to your door

    Your Water Your Way For a week, beginning on 21 March, we will be raising awareness of the extra free help available for water customers in vulnerable circumstances, also known as Priority Services with our campaign Your Water Your Way. Covid-19 and the recent storms has been a reminder for us all that people’s circumstances…

  • CCW statement on wastewater treatment works investigation

    The Consumer Council for Water (CCW) says an investigation into the management of wastewater treatment plants has cast doubt over whether some sewerage companies are acting responsibly in protecting the environment. CCW has responded to the latest update from Ofwat into its investigation with the regulator confirming it is opening enforcement cases into five sewerage…

  • Latin American Coffee Shop Employee Accepts a Pre-Order on a Mobile Phone Call and Writes it Down on Laptop Computer in a Cozy Cafe. Restaurant Manager Browsing Internet and Talking on Smartphone.

    Price cap increase disproportionately impacts business customers – CCW

    CCW has warned that a decision to temporarily increase the price caps in the retail water market by 0.49 per cent will put a disproportionate burden on business customers at an already difficult time. The regulator Ofwat confirmed the move today (Monday) as part of efforts to deal with rising bad debt costs in England’s…

  • Help for customers struggling to afford their water bills

    With soaring energy bills and other rising costs turning up the heat on household finances, it’s even more important to make sure you’re getting the help you need from your water company. It’s a utility that is often overlooked when it comes to saving money, despite water companies offering a wide range of assistance schemes….

  • CCW in parliament - Ending Water Poverty

    CCW in Parliament – Ending Water Poverty in England and Wales

    This week CCW were in Parliament talking to MPs about our plans to End Water Poverty across England and Wales. A huge thank you to Liz Twist MP for sponsoring our drop in session. It was a busy morning with MPs dropping in to hear about how they could play a role in helping us…

  • CCW statement on compulsory metering

    The prospect of more households potentially being moved onto water meters in the future as part of compulsory metering programmes has attracted considerable media coverage over the past few days. CCW has made the following statement in response to questions about the role of metering and the impact on customers. Emma Clancy, Chief Executive of…