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CCW responds to launch of investigation into sewage discharges
CCW has today responded to the launch of an investigation by regulators into claims of illegal discharges of sewage into rivers, streams and other water courses. Ofwat and the EA will lead the investigation after new checks led to water companies admitting that they could be releasing sewage discharges which were not permitted under their…
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Businesses want more help understanding their water consumption
More than half of business customers want better information on their water consumption to help them understand how they can reduce their use of water. That’s just one of the key findings to emerge from research commissioned by the Retailer and Wholesaler Group (RWG) and supported by CCW. The survey forms part of wider efforts…
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Video: Neve, 14, quizzes her water company on climate change
You can watch a version with Welsh subtitles on our Youtube channel. Young people are set to experience some of the worst impacts of climate change, including water shortages and flooding. To coincide with COP26, CCW invited a future water customer from Stockport to interview the Director of Environment at her water company to…
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Climate change is no excuse not to compensate repeat sewer flooding victims
Sewer flooding has long been a blight on the lives of many families in England and Wales. Yet in the almost 30 years I have worked in the sector there hasn’t been much advancement in support for the people whose homes fall victim to the contents of other peoples toilets. And it is a problem…
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Blog: Think climate change, think accessibility
When you think of COP26, the link to people in vulnerable circumstances may not immediately spring to mind. Yet one of the main objectives of the summit is to challenge countries to adapt to protect communities and natural habitats. This includes building defences, warning systems and resilient infrastructure to avoid loss of homes, livelihoods and…
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Half of water customers unaware of extra help
People most in need of help could be missing out on essential extra support from their water company, despite record demand sparked by the Covid-19 pandemic. That’s according to the latest assessment by CCW, which ranks water companies according to their performance on a range of important measures, including customer satisfaction, service failures and complaints…