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Water retailers urged to keep helping businesses on the road to recovery
Retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 get back on their feet without the threat of debt recovery action. That’s the message from the Consumer Council for Water (CCW) which has been helping some retailers resolve a rise in billing disputes over the summer months as many…
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As easy as A, B, C? Survival tips for a peaceful winter
This year in particular has probably been a more challenging year than usual for most of us. Having to adapt quickly to find ways to deal with the ‘new normal’. From financial to practical, winter is a time that can also bring a new set of challenges; things we may not think about at other…
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Learn more from complaints to improve services for customers, water companies urged
Water companies should do more to stamp out the root causes of customers’ frustration and improve their overall service. A joint report published today by the Consumer Council for Water (CCW) and Ofwat shows the industry is not making the most of opportunities to learn from its mistakes and the complaints data it has at…
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Green investment plans must have customer backing
The road to recovery from Covid-19 is going to be a long and hard one but we believe water companies can play a vital role in helping us to overcome the economic and social challenges we now face. That’s why back in July we joined the UK Government and other regulators in supporting a joint…
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Consider the financially vulnerable, CCW urges the CMA
Careful consideration should be given to the future affordability of water bills, the Consumer Council for Water (CCW) has told the Competition and Markets Authority (CMA). Steve Hobbs, Senior Policy Manager, reflects on the latest hearing. In a late-scheduled second hearing on 17 November, CCW was invited to provide additional evidence to the CMA, giving…
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Lifting the lid on leaky loos
Our recent Water Makes It Possible campaign gave us the opportunity to appreciate just how amazing water is, and sadly how much we can all be guilty of taking it for granted. Despite water being a vital resource, we probably don’t give it too much thought – how does it get to my tap? Will…