• Light appointed new water watchdog Chair

    Ensuring water consumers’ views shape the decisions of water companies, regulators and policy makers and building a more resilient water sector that reflects people’s growing concern for the environment will be among the most pressing priorities for the new chair of the Consumer Council for Water (CCWater). Robert Light has revealed some of the issues … Continued

  • Parents and children standing on a giant protective hand
    Deputy CEO among speakers at Consumer Vulnerability Conference

    In the UK the number of aging and vulnerable customers is continuing to grow and therefore so is the importance for utility companies to provide better protection for them. The 2019 Utility Week Consumer Vulnerability Conference provides the only dedicated meeting place for forward-thinking vulnerability professionals across utilities and regulated industries. The Consumer Council for … Continued

  • New report echoes CCWater concerns on regulatory over-generosity

    The Consumer Council for Water has responded to a new report by Citizens Advice which has found that regulators have allowed water, energy, broadband and telephone networks to overcharge customers by £24.1 billion over the past 15 years. The charity’s research shows that misjudgements by regulators, including Ofwat, on key decisions have meant customers have … Continued

  • Businesses given chance to quiz water bosses

    Businesses in the Midlands that are unhappy with their water or sewerage services can quiz industry bosses when the Consumer Council for Water (CCWater) meets in Birmingham on Tuesday (4 June). Representatives from the UK Water Retailer Council, regulator Ofwat and Scottish Water will join the Water Watchdog to discuss how to turn the tide … Continued

  • A blooming great garden without the need to splash out

    The Chelsea flower show has certainly given us garden envy this week and we hope it has inspired you to think about getting out and about in the garden too. With an extra-long weekend in store for many of us, thanks to the Bank Holiday, it’s the perfect time to start thinking about getting your … Continued

  • Small actions make a big difference for people with dementia

    Today marks the start of Dementia Action Week, which aims to highlight the simple things we can all do to help improve the lives of those affected by dementia. Around 850,000 people in the UK currently live with the disease and someone is diagnosed every three minutes. That means there’s a good chance you’ll know … Continued