News

  • The owner of a small business shop puts up a closed sign in door window.

    Water retailers urged to keep helping businesses on the road to recovery

    Retailers must keep doing everything in their power to help struggling businesses impacted by Covid-19 get back on their feet without the threat of debt recovery action. That’s the message from the Consumer Council for Water (CCW) which has been helping some retailers resolve a rise in billing disputes over the summer months as many…

  • Dad pusking son in wheel barrow

    As easy as A, B, C? Survival tips for a peaceful winter

    This year in particular has probably been a more challenging year than usual for most of us. Having to adapt quickly to find ways to deal with the ‘new normal’. From financial to practical, winter is a time that can also bring a new set of challenges; things we may not think about at other…

  • Full length shot of a young mother and her little daughter working on the family farm

    Green investment plans must have customer backing

    The road to recovery from Covid-19 is going to be a long and hard one but we believe water companies can play a vital role in helping us to overcome the economic and social challenges we now face. That’s why back in July we joined the UK Government and other regulators in supporting a joint…

  • Woman and child looking at bills

    Consider the financially vulnerable, CCW urges the CMA

    Careful consideration should be given to the future affordability of water bills, the Consumer Council for Water (CCW) has told the Competition and Markets Authority (CMA). Steve Hobbs, Senior Policy Manager, reflects on the latest hearing. In a late-scheduled second hearing on 17 November, CCW was invited to provide additional evidence to the CMA, giving…

  • Man checking toilet

    Lifting the lid on leaky loos

    Our recent Water Makes It Possible campaign gave us the opportunity to appreciate just how amazing water is, and sadly how much we can all be guilty of taking it for granted. Despite water being a vital resource, we probably don’t give it too much thought – how does it get to my tap? Will…