News

  • Give bogus callers the cold shoulder this winter

    Latest figures from the Office for National Statistics have shown a 6% rise in domestic burglary and according to National Trading Standards, 85% of victims of doorstep scams or ‘bogus callers’ are aged 65 and over. With winter on its way and the nights drawing in, we’re sharing some of our top tips to help … Continued

  • Turn fear into boo-tiful savings this Halloween

    It can be terrifying to hear household bills dropping through the letter box – especially if you’re already struggling financially. To take some of the fear out of paying your water bills we’re sharing some ghoulishly good tricks to save money. Slash your bills with a water meter One of the most effective ways for … Continued

  • Water company finances in the spotlight at watchdog’s meeting

    Members of the public are being invited to hear how water companies in the North West of England are spending their money when the Consumer Council for Water (CCWater) meets in Liverpool on Thursday (25th October). Representatives from United Utilities, Yorkshire Water, Northumbrian Water and Hartlepool Water will be joining CCWater in Liverpool to discuss … Continued

  • Studio portrait of a young woman looking through a magnifying glass against a brown background
    Water companies’ credibility under the microscope at Portsmouth meeting

    The credibility of water companies and how they use customers’ money will be placed firmly under the microscope when the Consumer Council for Water (CCWater) meets in Portsmouth on Tuesday (23rd October). Members of the public are being invited to hear representatives from water companies across London and the South East address a number of … Continued

  • Discover what’s next for the water retail market

    At the top of the agenda will be water efficiency and the latest updates within the retail market at our next business customer meeting in Birmingham on Thursday, 25 October. We will be joined by guest speakers from organisations including market operator MOSL, water efficiency experts Waterwise and regulator Ofwat, as we discuss what is … Continued

  • Market reform infographic 2018-19 Quarter one
    Non-household complaints fall for first time since market opening

    The number of complaints made by non-household customers about retailers to the Water Watchdog has fallen for the first time since the market opened. New figures show the Consumer Council for Water received 766 complaints during the first quarter of 2018/19 – a 21 per cent reduction on the 968 received during the final three … Continued