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Customers in Wales urged to tap into ways to save
Last week it was announced that the average cost of water bills in Wales is set to rise from April. With 1 in 8 customers already telling us they find their water bill unaffordable, this will undoubtedly have an impact on people already feeling the pinch. With this in mind, CCW’s Senior Policy Manager, Lia … Continued
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Business customer complaints about retailers fall for third successive quarter
The number of business customer complaints about retailers raised with the consumer watchdog has reached its lowest level for a year and a half. CCW – the voice for water consumers – saw the number of complaints made to it by non-household customers fall for a third successive quarter. CCW handled 812 complaints about retailers … Continued
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Switching to a meter could help dilute impact of rising water bills in Wales
Average water and sewerage bill set to rise for Dŵr Cymru Welsh Water and Hafren Dyfrdwy customers from April – but changes will vary depending on circumstances. Changes mark start of new 5-year package of prices and investment. Switching to a water meter could save some households in Wales more than £100 a year. 1 … Continued
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Time for households to supercharge savings as water bills are slashed
Average water and sewerage bill in England and Wales set to fall by £17 to £397 in April Northumbrian, Southern and Wessex customers set for biggest reductions CCW says many households can ‘supercharge’ savings by switching to a meter Marks the start of new 5-year package of lower bills and increased investment Only 6 in … Continued
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Customers given chance to quiz water companies on future spending and bills
Customers can discover how water companies plan to improve services while also cutting bills over the next five years, when the Consumer Council for Water (CCW) meets in Sheffield on Monday (27 January). Representatives from Northumbrian Water, United Utilities, Yorkshire Water and Hartlepool Water will set out how they intend to deliver improvements in a … Continued
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You have the power to save this Big Energy Saving Week
We are delighted to be supporting Big Energy Saving Week (BESW), which begins today. BESW is a national campaign, which aims to help people cut their energy bills, as well promoting the types of financial support available to those that need it. This year’s theme is use your power to make a big difference – … Continued