• Don’t let Christmas leftovers sink your celebrations

    1 in 5 homes risking blocked drain or sewer by putting fat down the sink Millions of households are being urged not to risk sinking their celebrations this Christmas by tipping turkey fat and other leftovers down the plughole. A new study by the Consumer Council for Water (CCWater) has revealed that 1 in 5 … Continued

  • Market reform quarter 2 infographic
    Non-household complaints soar during disappointing quarter

    Customer complaints about retailers to the Water Watchdog hit a record high during the second quarter of 2018/19 – pouring cold water on the promising progress made earlier in the year. The Consumer Council for Water (CCWater) received 1,110 complaints from non-household customers between 1 July and 30 September this year, making it the worst … Continued

  • CCWater workshop meeting held in Birmingham at the Council House
    Watchdog’s workshop brings together key water market players

    Water retailers and wholesalers shared ideas on how to improve the way they collaborate during a workshop hosted by the Consumer Council for Water (CCWater) in Birmingham. The Water Watchdog brought together more than 20 companies to explore how they can work together to address some of the most pressing concerns for non-household customers. CCWater … Continued

  • European cities on map series: Cardiff
    Watchdog examines long-term pressure on water supplies

    The potential benefits and pitfalls of Wales sharing more of its water resources with England will be debated when the Consumer Council for Water (CCWater) meets in Cardiff on Tuesday (11 December). Water companies in Wales will join the Water Watchdog to examine the issue of piping more water across the border as part of … Continued

  • Water debt hurting poorest families – UK poverty report

    Water bills are the most common cause of debt for people on a low income, a new report on UK poverty has revealed. According to the Joseph Rowntree Foundation’s UK Poverty 2018 study, water arrears weighs heaviest on the poorest families – ahead of other debts including council tax, rent and energy bills. The findings echo … Continued

  • Water droplet droping in water
    Share your views on our Forward Work Programme

    The Consumer Council for Water is keen to hear your views on our draft Forward Work Programme for 2019 to 2022. The document sets out our ambitious plans to champion the interests of water consumers in England and Wales over the next three years, including five key campaign themes that will underpin all of our … Continued