News

  • Credit Where It’s Due: Launching our campaign

    Many businesses were financially impacted by Covid-19 so it’s vital they get the help and support they need. While the open retail market gives businesses choice about who provides their water retail services – handling complaints and enquiries, sending water and sewerage bills and taking meter readings – a competitive market means just that. It’s expected that…

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    CCW appoints Caroline Warner as independent Chair of PR24 challenge group

    A new Challenge Co-ordination Group has been established by CCW, with Caroline Warner appointed as its independent chair. Developed using intelligence and feedback from PR19, the role of the group is to facilitate more consistent local challenge of water companies in the development of their 2025-2030 business plans. Its aim is to empower effective local…

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    CCW responds to new data on storm overflow spills England

    The Consumer Council for Water (CCW) has said it wants to see water companies proactively informing customers about their environmental performance in response to the latest data on the use of storm overflows in England, published by the Environment Agency. Alongside data for 2021, the Environment Agency has launched a consultation on new targets for…

  • CCW shares tips to help Wales households beat bill rises

    Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways thousands of households in Wales could take some of the heat out of rising water and energy bills. The Consumer Council for Water (CCW) is sharing its top tips to help people save money…

  • CCW shares tips to take the heat out of April bill rises

    Trialling the potential benefits of a water meter and getting savvy with your use of hot water are just two ways millions of households could take some of the heat out of rising water and energy bills. The Consumer Council for Water (CCW) is sharing its top tips to help people save money before they…