News

  • Struggling business customers must not miss out on water bill support

    Cash-strapped small businesses could be left in the dark over accessing support with their water bills during the coronavirus crisis, a consumer group has warned. CCW – the voice for water consumers – is urging business customers that have been impacted financially during the pandemic lockdown to make sure they are not missing out on … Continued

  • Help your community thrive this Water Saving Week

    It’s difficult to contemplate life without a safe and reliable supply of water, particularly when we find ourselves caught in the grip of a global health crisis. Whether it’s washing our hands or keeping ourselves hydrated, it’s easy to forget that every aspect of our lives depends on water. The past few months have taught … Continued

  • Customer Service Experience and Business Satisfaction Survey. Woman chosen a smiley face on smart phone
    Launch of Water Mark assessment of industry performance

    We have launched our Water Mark assessment to showcase how well water companies are delivering in the areas that matter most to their customers. We have pulled together previously published information on customers’ views, complaint numbers and operational performance to highlight how companies are performing in a simple table. Every area of performance has been … Continued

  • Senior woman washing dishes in her kitchen. Cheerful mature housewife in kitchen. Beautiful smiling woman with gray hair and blue gloves washing bowl in washbasin at home.
    Read our latest Forward Work Programme

    Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years. The voice for water consumers has published its Forward Work Programme for 2020 to 2023 which sets out our mission, strategic aims and … Continued

  • Portrait of worried black woman standing beside window
    Households hit by virus impact urged to tap into water company support

    Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks, WaterSure and social tariffs which can substantially reduce the bills of customers on a low … Continued