News

  • Infographic for Water Matters: Household customers’ views of their water and sewerage services 2018-19 - England and Wales
    Water companies failing to address households’ concerns over fair bills

    Water companies are failing to convince enough households their bills are fair and they provide value for money, according to a new report by the Consumer Council for Water (CCWater). The consumer group’s latest annual Water Matters survey shows there remains a gulf between customers’ high satisfaction with their water and sewerage services and much … Continued

  • Infographic for Water Matters: Household customers’ views of their water and sewerage services 2018-19 - Wales
    Customer satisfaction remains high for water companies in Wales

    Households in Wales are more satisfied with the services and value they get from their water company than customers in England, a new report by the Consumer Council for Water (CCWater) has found. CCWater’s annual Water Matters survey shows that Wales continues to lead the way when it comes to customers being satisfied with the … Continued

  • The city of Liverpool on a map
    Water companies to present plans on cutting leakage

    Water company efforts to reduce leakage will be scrutinised when the Consumer Council for Water (CCWater) meets in Liverpool on Tuesday (16 July). Across the North of England, leaky pipes cost water companies an average of one and half bathtubs of water per property, per day according to Discover Water. It’s an issue that frustrates … Continued

  • Water retailers warned over rising complaints from business customers

    Written complaints from business customers to water retailers rise for second successive year – now 52 per cent higher than before market opened in England Three retailers – Water Plus, Clear Water Business and Everflow  – named poorest performers Water watchdog warns regulator may need to step in and take action Three water retailers in … Continued

  • STATEMENT: Water watchdog appalled by Southern Water failures

    The Consumer Council for Water has responded to this morning’s announcement by regulator Ofwat that Southern Water will pay £126 million to its customers, following serious failures in how it operated its sewerage treatment sites and for deliberately misreporting its performance. Sir Tony Redmond, London and South East Chair for the Consumer Council for Water … Continued

  • Life without plastic written on a clear reusable water bottle. The water bottle is held at the beach overlooking the ocean
    Get your fill of tap water on National Refill Day

    Have you got the bottle to help turn the tide on plastic pollution? Great – then we’d love you to support National Refill Day on Wednesday (19 June). It’s a chance to show we’re all determined to reduce the millions of single-use plastic bottles that end up polluting our environment by opting to carry a … Continued