News

  • closed sign on shop due to coronavirus

    UPDATED: Help for business customers impacted by COVID-19 lockdown

    The return of lockdown measures across England from 5 November will put more strain on businesses that are being instructed to close. Companies in Wales are already facing similar restrictions due to changes that were rolled out by the Welsh Government prior to the announcement in England. If your company has been disrupted or hit…

  • Consumer debt and vulnerability conference

    CCW supports Consumer Vulnerability and Debt Conference (1-3 Dec)

    The Consumer Council for Water (CCW) is delighted to be supporting and taking part in the 2020 Utility Week Consumer Vulnerability and Debt Conference (1-3 December). The conference comes at a time when utilities are grappling with the immediate and long-term challenges posed by Covid-19 as more households find themselves in vulnerable circumstances. CCW’s Andy…

  • An elderly woman seated at the table with a cup of coffee distressed over the costs of her bills.

    CMA plans could tip the balance for struggling households

    The Consumer Council for Water (CCW) has today called on the Competition and Markets Authority (CMA) to “think again” after voicing concerns over its provisional plans for four water companies’ future bills and service commitments. CCW has published its formal response (pdf) to the CMA’s proposals for Anglian Water, Northumbrian Water, Bristol Water and Yorkshire…

  • Stressed female looking at bills

    Review targets stronger support for customers struggling to afford water bills

    Stronger support for household customers who are struggling to afford their water bills has moved closer with the launch of a major review into existing assistance schemes. The Consumer Council for Water (CCW) has today issued a call for evidence after being asked by the UK and Welsh Governments to undertake an independent review of…

  • Close up head shot smiling friendly Indian woman wearing headset

    CMA: is the customer voice being heard?

    More customer engagement was carried out at PR19 than in any previous price review. But how has this translated into tangible outcomes for consumers, and is the CMA listening? CCW’s Mike Keil explores whether the customer voice is being heard as the appeal process continues. A step change in both the quality and quantity of…