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  • New Twenty pound notes released 20 Feb 2020. Macro close up of this new polymer note with pound coins on top of it

    Customers should have a bigger say over CMA decisions, says consumer watchdog

    The Consumer Council for Water (CCW) has responded to the Competition and Markets Authority’s (CMA) final decisions on the appeals lodged by four water companies against the five-year price controls set by regulator Ofwat in December 2019. Emma Clancy, Chief Executive of CCW, said “Customers want their voices to be heard and their views should…

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    Speaking your language

    Making information accessible to all is so important. As an organisation dedicated to helping people, it’s important that CCW does the best it can to make sure everyone can access the advice and information we provide, in a way that works for them. Our recent Water For All report revealed that there is still much…

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    CCW backs action plan to help business customers save water

    An action plan to help business customers across England become water efficient has been published with the support of the Consumer Council for Water (CCW). The plan has been prepared by the Retailer Wholesaler Group (RWG) and sets out a series of steps that will need to be taken in collaboration with government, regulators, business…

  • Tony smith, CEO, Consumer Council for Water

    Former CCW chief picks up industry award

    Former CCW chief executive Tony Smith has scooped a top industry award for his outstanding contribution to the water sector and achievements championing the interests of water consumers. Mr Smith – who brought the curtain down on his 15-year career with the consumer body in June 2020 – picked up the industry champion award at…

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    Opportunity knocks in the form of Climate Change Adaptation Reports

    Consumers are more aware than ever of the seriousness of the climate challenge facing the planet. Media coverage of climate activism from the Extinction Rebellion movement, as well as public figures, such as Greta Thunberg and Sir David Attenborough, shining a light on the issue has brought it to the forefront of public discussion. Connecting…

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    More than 140,000 households in Wales receive ongoing help with water bills

    Consumer watchdog CCW says more than 140,000 households are now receiving reduced bills through water company assistance but large numbers still missing out About 1 in 8 households were struggling to afford their water bill before Covid-19 struck Households clock up potential bill savings totalling £14 million over the past year after using CCW’s free…