News

  • World Toilet Day: It always pays to love your loo

    Many of us could not imagine life without a toilet and yet for billions of people in some of the poorest corners of the globe the absence of safe sanitation poses a constant threat to their health and the wider environment. Our sewer expert Steve Grebby explains why World Toilet Day is a good time to remember … Continued

  • Deputy CEO Phil Marshall to speak at Wastewater Conference

    Our Deputy Chief Executive Phil Marshall will be among the guest speakers when the WWT Wastewater Conference 2019 arrives in Birmingham. The seventh annual WWT Wastewater Conference & Exhibition will take place at the National Conference Centre on 29 January. Phil will join a debate about the future of investment and innovation in the wastewater sector during … Continued

  • Innovation takes centre stage at Water Watchdog meeting

    The efforts made by water companies to better engage with customers will be placed under the spotlight when the Consumer Council for Water (CCWater) meets in Northampton on Wednesday (7th November). CCWater’s meeting in public will provide the region’s water companies, including Severn Trent, Anglian Water, Essex & Suffolk Water and South Staffs Water, with … Continued

  • Parents and children standing on a giant protective hand
    Water for all: Meeting the needs of customers in vulnerable circumstances

    Water is an essential service – it should be affordable to all customers and delivered in a way which meets everyone’s needs, whatever their circumstances. Our Senior Policy Manager Andy White considers what our latest report on companies’ performance on affordability and vulnerability support reveals about the progress they have achieved in meeting those needs. Bills … Continued

  • Parents and children standing on a giant protective hand
    Water companies can do more to help cash-strapped households

    More than half a million low-income households are now receiving financial help to reduce their water bills, according to the Consumer Council for Water (CCWater). But the Watchdog Water has warned that about three-quarters of nearly 3 million customers who say their water bills are unaffordable will not receive a penny of support unless water … Continued

  • Get your home wrapped up for winter

    After one of the hottest summers on record the looming prospect of a cold winter is enough to send a shiver down the spine. But that’s nothing compared to the damage freezing temperatures can do to our home’s water pipes if we leave them exposed to the cold. There are lots of simple things we … Continued