-
CCW warns against changes by CMA that might risk draining customer support
Customers must not lose out on the service levels and investment they value most when the Competition and Markets Authority (CMA) re-examines four water companies’ future plans. That’s the warning from CCW – the voice for water consumers – which has written to the CMA to share its views on the cases put forward by … Continued
-
Struggling business customers must not miss out on water bill support
Cash-strapped small businesses could be left in the dark over accessing support with their water bills during the coronavirus crisis, a consumer group has warned. CCW – the voice for water consumers – is urging business customers that have been impacted financially during the pandemic lockdown to make sure they are not missing out on … Continued
-
Help your community thrive this Water Saving Week
It’s difficult to contemplate life without a safe and reliable supply of water, particularly when we find ourselves caught in the grip of a global health crisis. Whether it’s washing our hands or keeping ourselves hydrated, it’s easy to forget that every aspect of our lives depends on water. The past few months have taught … Continued
-
Launch of Water Mark assessment of industry performance
We have launched our Water Mark assessment to showcase how well water companies are delivering in the areas that matter most to their customers. We have pulled together previously published information on customers’ views, complaint numbers and operational performance to highlight how companies are performing in a simple table. Every area of performance has been … Continued
-
Read our latest Forward Work Programme
Campaigning for water charges that everyone can afford and ensuring services are able to stand the test of time will be among the leading priorities for CCW over the next three years. The voice for water consumers has published its Forward Work Programme for 2020 to 2023 which sets out our mission, strategic aims and … Continued
-
Households hit by virus impact urged to tap into water company support
Households whose finances are being impacted by the coronavirus outbreak are being urged to tap into support from their water company. CCW – the voice for water consumers – says many customers could benefit from existing schemes including payment breaks, WaterSure and social tariffs which can substantially reduce the bills of customers on a low … Continued