• Shot of a female agent working in a call centre
    Coronavirus (COVID-19)

    Due to Government guidance surrounding the Coronavirus outbreak, we’re changing some of our working arrangements. We aim to minimise any disruption to the service we provide but you can help by contacting us, where possible, through our online form.

  • hand holding water globe
    CCW backs plan to tackle threat to future water supplies

    A blueprint to protect the future of our water supplies and environment from the impact of climate change and a growing population has received backing from CCW. Today marks the launch of the National Framework for Water Resources which brings together industry, regulators and government to transform the way we use and look after our … Continued

  • Map of England and Wales on blue background.
    CCW consults on changes to regional committees

    CCW is consulting on proposed changes to its structure which would see it reduce the number of committees it has across England and Wales. Under the proposals our five existing committees which are spread across the two countries would be replaced by just two – one leading our work in England and another focused on … Continued

  • Man having an online chat
    Welcome to the CCW Business Customer Hub

    Welcome to the new CCW Business Customer Hub – a one-stop shop for all the latest news and views from the world of water. Who are we? For those of you who may be unfamiliar with CCW and what we do, let’s start with a brief introduction. We began life in 2005, originally as the … Continued

  • Building site
    Water companies set out plans to meet the needs of a growing population

    Balancing the needs of a growing population and the pressure on future water supplies will be the focus of a consumer group’s meeting in Peterborough on Tuesday (3 March). CCW – the voice for water consumers – will be joined by local water companies, including Anglian Water, Severn Trent and South Staffs Water, along with … Continued

  • CCW bids to end water customers’ frustration over billing complaints

    Tackling the root causes of complaints about bills and debt could help transform consumers’ views of the water industry, according to a new report. CCW – the voice for water consumers – is launching a fresh bid to help the industry get to grips with billing complaints, which continue to cause enormous frustration for thousands … Continued