News

  • indian man and african woman looking at bills together in the home

    More than a million low-income households receive ongoing help with water bills

    Average water and sewerage bill set to fall by about £2 to £408 from April – but charges will vary with millions of households in England and Wales still facing an increase Consumer watchdog CCW says more than a million low-income households are now receiving reduced bills through water company support schemes but large numbers…

  • utility week customer summit 2021 virtual event poster

    Utility Week Customer Summit 2021

    Utility Week Customer Summit  23-24 February 2021 | Online As customer leaders look to absorb lessons from the trials of 2020 to build more efficient and resilient ways of serving domestic and non-domestic customers in the years ahead, Utility Week’s Customer Summit provides an unmissable opportunity to learn, validate plans and network with an unrivalled…

  • Woman on video call at home

    Make a difference to someone this Brew Monday

    Often referred to as the most depressing day of the year, Blue Monday is supposedly the saddest day of the year, due to a combination of bad weather, long nights and personal debt following the Christmas period. This year – after a tricky 2020 for many of us – the Samaritans are turning Blue Monday…

  • Close-up view of car speedometer

    Faster complaint response times in the pipeline for most water customers

    Consumer watchdog CCW has led calls for water industry to speed up response to complaints Ten water companies pledge to improve on existing industry standard of ten working days Majority to reduce target to five working days from April as CCW and regulator Ofwat press for wider improvements on complaint handling Northumbrian Water (two days)…

  • Family and dog sitting on bridge looking into river

    CCW seeks views on ambitious three-year strategy

    Making sure water is affordable for every household and safeguarding services in the face of our rapidly changing climate are among the leading priorities in the Consumer Council for Water’s (CCW) most ambitious ever strategy. CCW has today launched its draft three-year blueprint for 2021 to 2024 which sets out the mission, strategic objectives and…

  • Man preparing turkey

    A simple recipe to avoid a dinnertime disaster

    With Christmas just around the corner, you may have already started to plan your festive feast. Will it be turkey, maybe duck, or even a nut roast? Whatever you have on the menu this year, we hope everyone will follow the same simple recipe to avoid a kitchen nightmare. Our sewer expert Steve Grebby shares…