News

  • Little girl splashing in a pink kiddie pool with the hose and sprinkler spraying in her face.

    Taking tap water for granted?

    Over the course of the pandemic, we’ve all had to learn to adapt to new ways of living and interacting with one another. I’m sure, like me, you’ve also found yourself becoming much more aware of what is important and essential in our lives. One thing that has remained fundamental to our lives is a…

  • Scientist examing toxic water.

    CCW responds to water companies’ environmental performance

    CCW has responded to today’s annual environmental assessment report of water companies by the Environment Agency. While there were some improvements none of England’s nine water and sewerage companies achieved all of the environmental expectations set out for 2015 to 2020. This included failing to reduce total pollution incidents by at least one-third compared with…

  • hiker crossing a stream

    CCW responds to Southern Water’s record fine

    CCW has responded to today’s sentencing of Southern Water which has seen the company hit with a record fine of £90 million for a catalogue of environmental failings that resulted in widespread pollution. The company had previously pleaded guilty to 6,971 unpermitted sewage discharges – equating to one sewer pipe leaking non-stop for seven years,…

  • Woman Standing At Kitchen Sink Washing Up

    Shocking kitchen sink habits caught on camera

    Households’ shock at their own kitchen sink manners caught on camera. Low awareness of how much water we really use in the home. CCW challenging consumers to develop their ‘sink sense’ to use water more mindfully. Pouring large amounts of used cooking oil down the plughole and leaving the tap running for over 23 minutes…

  • Support with water bills still not reaching many of those that need it most

    Water companies must improve the way they engage with their customers to ensure those that are struggling most to afford their water bills don’t miss out on support. Just over 1 in 4 households across England and Wales felt their finances had changed for the worse during the last year and those who were already…

  • A small business which looks like a wine shop is reopening in the wake of Covid-19

    UPDATED: Covid-19 support for business customers extended

    Measures to help business customers that are struggling to pay their water bills after being hit in the pocket by the pandemic have been extended. The option to take out a repayment scheme should now be available to all businesses in England that can evidence their finances have been impacted by Covid-19 until the end…