-
Strengthening PR24 through people power
It only seems like a short time ago we were working on our lessons learned report for the 2019 price review. That was well over a year ago and now the 2024 juggernaut is getting into gear and building up speed. Mike Keil, Director of Policy, Research and Campaigns at CCW, explores an important new…
-
Blog: Talking to customers about the need to save water – what works?
Many parts of the UK are set to face water shortages by 2050; yet the prospect of having reduced access to water as a result of climate change can feel quite distant to customers. Our research suggests that more than half of customers in England and Wales are not aware of the challenges we face….
-
CCW research into kitchen sink habits Highly Commended at Market Research Society Awards
CCW research, produced in collaboration with Blue Marble, into the kitchen sink habits of households in England and Wales has been Highly Commended at the Market Research Society (MRS) Awards 2021. The Sink Sense research used motion sensitive cameras to observe the difference between what consumers tell us about their kitchen sink habits and what…
-
Fuel and water bills: Make sure you’re not missing out on vital help this winter
Last Friday was Fuel Poverty Awareness Day, a day established by the National Energy Action (NEA) charity to highlight the growing issue of fuel poverty across the UK, as well as to ensure people that need it are supported and signposted to get the help they need. CCW recently undertook an independent review of water…
-
Efforts to address climate change and water poverty must go hand in hand
A major challenge facing all water companies is ensuring water and sewerage services can meet the needs of future customers in our changing climate, and in a way that protects our environment. Meeting this challenge will require a long-term vision, planning, decisive action and significant investment. And for customers, this investment means they are likely…
-
Video: What’s happening to our rivers?
Watch with Welsh subtitles on Youtube When we flush the loo, drain the kitchen sink, or when rain water drains from our streets, that wastewater enters the sewerage system where it is sent to be treated and disposed of responsibly. At least, that is the service we should be able to expect. A number…